RESOURCE CONSULTANT-REMOTE

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RESOURCE CONSULTANT-REMOTE

Full Time Clerical Belmont, WV, US 4 days ago Requisition ID: 1656

RESOURCE CONSULTANT

We’re Palco. We provide the management, support, and systems behind self-directed programs the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people's hands. Want to learn more about joining our team? Visit to explore opportunities. A Resource Consultant is similar to a case manager and is someone who guides, mentors, teaches, and supports individuals, the elderly and individuals with disabilities, who choose to self-direct Personal Options services through the West Virginia waiver programs. The Personal Options services within the West Virginia waiver programs provide an alternative to institutional care for Medicaid participants by allowing them to age in place and receive personal care, home and community-based services in their own home. Palco Resource Consultants play a critical case management role because they are responsible for evaluating participant success, re-teaching when the participant is having difficulty with program elements or making professional decisions, and documenting all interactions with each participant on their caseload. Duties andResponsibilities Meet with participants in their homes at least every six (6) months, in accordance with establishedtimelines. Demonstrate expertise of the Personal Options services program, applicable West Virginia waiver programs, and Palcopolicies. Educate and mentor participants and/or their designated representative on their rights, responsibilities, and risks in theprogram; Monitorandevaluateparticipants or their designated representative on theirabilitytoparticipateintheprogram. Assist members and representatives, as appropriate, in developing and implementing their initial service/spending plan and subsequent updates. Report and respond to all member/representative complaints and grievances regarding FMS and Resource Consulting services. Act as a mandatory reporter and report and respond to all required incidents, including, but not limited to, any allegations of reports of suspected abuse, neglect, and exploitation. Use a person-centered approach in all interactions withparticipants. Thoroughly and accurately document visits with participants on a company-issued laptop using professional and detailedlanguage. Log events and run reportselectronically. Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits and responding to company emails andcalls. Follow operational procedures as defined byPalco. Participate in shadowing opportunities with new resource consultants as requested and attend and participate in periodic training sessions as required byPalco. Distributenewinformationtoparticipantsonyourcaseload in a timelymanner. Display care in use of company equipment and data in accordance with company policies, including HIPPA privacy practices. Other Essential Traits Must possess professional verbal and written communicationskills. Must be able to electronically documentvisits. Must possess proficient skills with Microsoft Office, Microsoft Outlook, andInternet. Must possess good problem-solvingskills. Must be willing to travel within a geographically established region to meet participants in their homes. Must be willing to work with people of all ages anddisabilities. Must have a valid driver's license and dependable mode oftransportation. Must have and maintain active prepaid or contract cell phone plan for continual communication between participants, management, and/or companyleadership. Must be able to pass a criminal background check, maltreatment check Education and Qualifications A minimum of three years of experience working with the public isrequired. Experienceasapatientnavigator,communityconnector,communityhealthworker,layhealth advisor, health educator, or case managerpreferred. High School Diploma or equivalent required. Travel is required. Join Us This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Company benefits designed for you: GenerousPaidtimeoff. RetirementSavings:Wewillsupportyouasyousaveforyourfuture. Career Growth Opportunities: We help you thrive, so together, we can grow. We provideopportunitiestoadvanceyourcareerwithavastportfolioofbusinessesanda global footprint. PaidTraining:Earnwhileyoulearn andcontinuetogrowwithaccesstointernaland external learning opportunities. Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. Benefits package: Employer shared Health Insurance cost Employer paid Disability Insurance Employer paid Life and AD&D Insurance Vision Insurance Cancer Insurance Voluntary Life Insurance Paid Time Off Remote work environment Paid holidays When you join Palco, you are engaged in creating the future - both our company's, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can: Bringyourauthenticselftowork. Growandthrive,bothpersonallyandprofessionally. Makeadifferencewithourclients,inourcommunities,andwiththemillionsofpeople we support. Experience work/life balance. Feel value and a greater purpose through the work you do. Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employeerelationsbasedonrace,color,religion,sex,sexualorientation,genderidentityor expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Palco