Technical Support Analyst

Kforce has a client in Denver, CO that is seeking a Technical Support Analyst for a hybrid role. Overview: We are seeking a Technology Support Analyst to support daily IT operations, enhance user productivity, and ensure a secure, reliable technology environment. This role combines hands-on support, systems analysis, and vendor coordination, serving as the primary in-house IT resource while partnering with a managed service provider (MSP). Responsibilities:

• Provide Tier 1-2 end-user support for laptops, mobile devices, collaboration tools, and business applications
• Troubleshoot Microsoft 365, Zoom, RingCentral, and related systems
• Analyze workflows and recommend technology improvements
• Manage user provisioning, MFA, and access controls (Entra ID)
• Administer Microsoft 365 (Exchange, Teams, SharePoint, licensing)
• Coordinate with MSP on escalations, patching, and infrastructure support
• Support business applications (e.g., Salesforce) and gather user requirements
• Manage onboarding/offboarding, device setup, and asset inventory
• Maintain documentation and assist with security and compliance initiatives
• 2-5 years of IT support or systems analysis experience
• Experience with Microsoft 365 and Entra ID administration
• Strong troubleshooting and problem-solving skills
• Experience supporting end users in a professional environment
• Familiarity with MSP collaboration preferred
• Financial services or CRM experience is a plus
• MSP/vendor coordination experience
• Strong communication (technical/business translation) skills
• Ownership mindset with strong customer service orientation
• Strong communication and customer service mindset
• Ability to translate technical concepts for non-technical users
• Highly organized with attention to detail
• Ability to manage multiple priorities in a fast-paced environment

• Microsoft 365 + Entra ID administration
• Tier 1-2 end-user support (high-touch/white-glove)
• Systems analysis and requirements gathering