SENIOR MANAGEMENT ANALYST I - SES - 65000486

Requisition No: 880193

Agency: Elder Affairs

Working Title: SENIOR MANAGEMENT ANALYST I - SES - 65000486

Pay Plan: SES

Position Number: 65000486

Salary: $3,546.80-$4,005.41 MONTHLY

Posting Closing Date: 10/06/2026

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DEPARTMENT OF ELDER AFFAIRS

LONG-TERM CARE OMBUDSMAN PROGRAM

*****OPEN COMPETITIVE*****

POSITION OVERVIEW AND RESPONSIBILITIES:

This is a self-directed management and consultative position. The district ombudsman manager is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law. The district ombudsman manager serves under the direction of the Regional Ombudsman Manager, or designee.

PAY:

Salary will be commensurate with experience and qualifications, ranging from $42,561.60 to $48,064.92, annually.

DUTIES AND RESPONSIBILITIES:

• Manages operational activities and processes to meet specific, measurable objectives and ensure compliance with statewide and operational goals, objectives, law, and policies and procedures.
• Review and approve cases and assessment documents.
• Trains ombudsmen to fulfill all program certification and continuing education requirements.
• Develop and implement volunteer recruitment initiatives.
• Provides consultation and assistance to volunteers and staff in the operation and execution of federal and state mandated responsibilities.
• Resolves programmatic, administrative and operational issues in consultation with program supervisors.
• Informs long-term care facility residents of their rights; investigates and resolves long-term care facility residents' complaints; conducts assessments, as needed and directed; identifies significant individual and systemic problems affecting residents by bringing them to the attention of providers, appropriate public agencies and other entities.
• Monitors and comments on the development and implementation of federal, state, and local long-term care laws and policies.
• Serves on interdisciplinary staff teams as directed with the Agency for Health Care Administration, the Department of Children and Families, and other entities to develop and resolve issues or barriers to quality provision of services; carries out the implementation of solutions within the program and the community.
• Manages the web-based documentation system and completes documentation for submission to the National Ombudsman Reporting System.
• Provides consultation, information and referrals to long-term care facility staff and private individuals, including residents.
• Supervises staff and volunteers to ensure compliance with federal, state and program mandates including arranging and preparing for local council meetings and reviewing volunteer and staff travel.
• Performs other duties as assigned.
• Travel is required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to interpret and apply federal, state, and local laws, regulations, and policies;
• Background in advocacy, problem-solving, consumer education, long-term care, and/or community organizing;
• Ability to work well with individuals and groups, to express ideas and information orally and in writing, to plan and implement programs and activities with minimum supervision and to make decisions with independent judgment;
• Knowledge of regulatory functions and their effects on residents in long-term care facilities and proficiency in Microsoft Office Suite and Windows 2000.

REQUIREMENTS:

• Four (4) years of professional experience in the field of business/management analysis/ community and social services, or a related field; or
• A bachelor’s degree from an accredited college or university with a major in the field of business administration or community and social services; or
• A combination of education and professional experience in the field of business/management analysis, community and social services, or related field.

• If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer.
• Travel is required. Operates own private motor vehicle for routine travel within the assigned office's planning and service area. All applicable State and local driving laws and insurance regulations must be strictly adhered to in the operation of the private vehicle while performing State business. You must possess a valid Florida driver’s license.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position. Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement.
• If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at View phone number on aiapply.co.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at View phone number on aiapply.co . Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.