Exec Asst, Care Management

Orlando Health Administrative Support Position

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida's east to west coasts and beyond. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions.

Position Summary: Plans and carries out administrative functions in support of the COO/CMO/CNO/CQO/CFO/AVP, requiring considerable knowledge of the organization.

Responsibilities Essential Functions:

• Provides advanced, diversified and confidential administrative support requiring broad and comprehensive clerical/secretarial experience, skill and knowledge of organization policies and practices for the COO/CMO/CNO/CQO/CFO/AVP.
• Has significant contact with senior management and organizational data.
• Interacts professionally with all levels of management.
• Significant employee contact and outstanding customer service to children and their families.
• Establishes and maintains strong relationships with employees, senior management, board members, medical staff and various external contacts.
• Must be able to handle all confidential meetings and correspondence with discretion.
• Performs significant administrative duties with multiple priorities and tasks.
• Organizes and expedites flow of work through the COO/CMO/CNO/CQO/CFO/AVP.
• Provides work direction to other clerical personnel within the department.
• Organizes meetings including distributing materials, set up of audio/visual equipment, arranging for refreshments or catering and transcribing minutes.
• Schedules and maintains calendars of appointments, meetings, and travel itineraries and coordinates related duties such as flights, hotel and transportation arrangements.
• Creates, prepares, coordinates and maintains presentations, including charts and graphs, databases and spreadsheets.
• Prepares, monitors, or assists with the preparation of various budgets.
• Recommends and help to implement processes which facilitate cost reduction.
• Composes and types routine and non-routine correspondence, reports, special projects, technical papers, etc.
• Conducts Internet research, data collection and some analysis of information.
• Coordinates special events.
• Answers phone calls, routes callers, takes messages and resolves routine and sometimes complex inquiries.
• Responds to callers and visitors not requiring the attention of the COO/CMO/CNO/CQO/CFO/AVP utilizing significant discretion in varied areas.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:

• Exercises a high degree of initiative, judgment, discretion and decision making to help achieve organizational goals and objectives.
• Uses professional judgment in communicating with internal and external entities.
• Maintains established departmental policies and procedures.
• Prioritizes workload to manage multiple priorities.
• Completes assignments in a timely, effective and efficient manner.
• Enhances professional growth and development through participation in educational programs, current literature, and workshops.

Qualifications:

Education/Training:

• Associate's Degree or can demonstrate proof of completion within 12 months of hire date.
• Two (2) years of prior customer service, administrative or secretarial experience may substitute for the Associate's degree (in addition to the requirements listed in the Experience section).
• Highly proficient in word processing, spreadsheet, presentation and/or database software, preferably Microsoft Office-based products (Word, Excel, PowerPoint, Access).

Experience:

• Five (5) years of customer service, administrative, secretarial or related experience.

Shift: 8- 4:30 pm; M-F