Freight Support Specialist

Freight Support Specialist

Are you the type of person who plans 5 steps ahead—who can juggle multiple tasks and solve problems before others even see them? Find a career where your skills are in demand.

Merrimack, NH

CONNECTION

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. We’d love for you to join us and make your mark on the future of technology.

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Full Time

$20.43/Hr. - $25.91/Hr.

Overview : What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.


Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.


Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

The Freight Support Specialist (FSS) is a role that combines activities relating to Delivery Support and Freight Audit responsibilities. This position operates with a high degree of autonomy, escalating only complex or exceptional issues for management review.

The Freight Support Specialist (FSS) supports both internal Sales teams and external customers by managing a wide range of freight-related inquiries and cases. The role requires strong knowledge of transportation processes, auditing practices, and regulatory considerations. The environment is fast-paced and deadline-driven, requiring a high level of accuracy and attention to detail.

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Responsibilities :

• Serve as a primary point of contact for freight-related inquiries.
• Manage a broad range of customer service issues, from routine requests to complex freight cases.
• Coordinate shipment re-routes and arranges carrier pickups, including heavyweight shipments.
• Provide freight quotes, routing guidance, and shipping solutions as needed.
• Negotiate with vendors and carriers to resolve service or cost-related issues.
• File freight claims with all carriers for damage, lost shipments and missed deliveries.
• Work directly with sales and customer service for proof of deliveries, tracking numbers, address corrections and short shipments.
• Daily communication with our TIDC for any freight and carrier-related issues or questions.
• Communication as needed with Connection Finance team around freight, invoicing, claims or accessorial charges.
• Administration of cargo insurance processes, including coordination, claims handling, and resolution as needed.
• Educate and support Sales teams and vendors by providing guidance on freight fundamentals, policies, and best practices.
• Support cross-functional teams with freight-related projects and initiatives.
• Establish relationships with vendor and distribution contacts.
• Provide procedural guidance and training to necessary team members across the organization.
• Participate in departmental meetings, team discussions, and ongoing training programs.
• Crosstrain across FTL, LTL, and Parcel functions to support broader logistics operations.

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Requirements :

• Proficiency in Microsoft Office (PowerPoint, Word).
• Intermediate Excel skills (VLOOKUP, pivot tables).
• Ability to navigate multiple systems and web-based applications.
• Experience with ERP systems (e.g., JD Edwards).
• Strong attention to detail and accuracy.
• Ability to audit, analyze, and resolve freight billing issues.
• Understanding of transportation concepts (LTL, FTL, Parcel) and geography.
• Ability to manage multiple priorities in a dynamic environment.
• Excellent written and verbal communication skills.
• Strong customer service orientation.
• Ability to collaborate effectively across all levels of the organization.
• Strong listening skills with the ability to assess and anticipate needs.
• High level of organization and documentational skills.