Order Processing Coordinator (Contract)

Order Processing Coordinator (Contract)

Frida is seeking an Order Processing Coordinator (Contract) to join our Operations team based in Miami, FL. This role is responsible for owning the end-to-end order management process, ensuring orders move seamlessly across systems, partners, and customers with speed, accuracy, and accountability. This person will serve as a critical connector between Sales, Operations, Finance, and external partners, proactively identifying and resolving issues before they impact the customer experience. The ideal candidate brings a sharp attention to detail, a bias for action, and a problem-solving mindset, paired with the ability to operate with agility in a fast-paced, high-growth environment. This role is perfect for someone who thrives on taking ownership, improving processes, and delivering high-quality results that directly impact customer satisfaction and business performance.

Responsibilities to include:

• Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completed accurately and timely
• Review incoming orders for accuracy, contract compliance, and business guidelines
• Enter order and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delay
• Coordinate with warehouse operations to ensure orders are on time
• Resolve order processing and invoicing issues, escalating when necessary
• Maintain a high degree of quality control and validation of completed work
• Work with Finance to resubmit invoices that are past due
• Address customer concerns regarding shipping delays or damaged goods
• Update customer records with order details such as shipping details and tracking numbers
• Update Finance with status of payments from Customer Portals
• Maintain customer data such as ship-to addresses and essential contact lists
• Ensure operating and quality standards are met based on service objectives
• Other projects as assigned

Frida is an organization that values collaboration and community. As the Order Processing Coordinator (Contract), you will work closely with Sales, Operations, Finance, and external partners.

Frida HQ is located in Miami, FL and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy.

This is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.

Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners.