Associate, Community Relations, Program Design

Manage a portfolio of community partners across New York City's five boroughs as the primary CR&PD contact Design, coordinate, and support regular volunteer programs and projects aligned with partner needs and community priorities Conduct partner kickoff calls, periodic check-ins, and site visits Provide strategic planning and guidance to elevate the partner experience Use partner and volunteer feedback and data to inform program design and improvements Maintain partner and project records in Salesforce Monitor portfolio activity, project engagement, and progress toward team goals using dashboards and tracking tools Expand project engagement across the community partner portfolio Collaborate with other New York Cares departments on partner strategy, volunteer placement, and shared priorities Support community-partner events and volunteer projects Requirements 1–2 years of professional work experience with a nonprofit, school, or government agency Experience in program design, volunteer management, or community engagement Exceptional interpersonal skills for cultivating and managing partnerships Strong written and verbal communication skills for reports, presentations, and internal/external communications Solutions-oriented, collaborative, eager to learn, iterate, and contribute to innovation in program design and impact Highly organized, able to manage multiple priorities, and attentive to detail Comfortable using Microsoft Office Suite (Outlook, Word, Excel, Teams) Experience with data reporting tools such as SurveyMonkey Demonstrated ability to manage complex projects, timelines, and deliverables Experience with project management tools; Asana preferred Experience with CRM systems; Salesforce preferred Interest in social impact, volunteerism, and New York City communities Commitment to New York Cares’ mission and values Ability to conduct external partner site visits and attend occasional evening/weekend program events Core Competencies Demonstrates expertise in program design, volunteer management, and community engagement, with a strong focus on partnership cultivation and strategic planning. Proficient in using Salesforce and project management tools to enhance project outcomes and community impact. Highest-signal resume keywords Program Design Volunteer Management Community Engagement Salesforce Project Management ATS Optimization Keywords Hard Skills Program Design Volunteer Management Data Reporting Project Management CRM Systems Soft Skills Interpersonal Skills Written Communication Verbal Communication Organizational Skills Collaboration Industry Keywords Nonprofit Community Partners Social Impact Volunteerism New York City Tools & Technologies Salesforce Microsoft Office Suite Asana SurveyMonkey #J-18808-Ljbffr Jobtailor