Kiosk Receptionist

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Wellness resources

Hawaii Glass Bottom Boats offers an unforgettable aquatic experience, allowing guests to explore the stunning marine life of Hawaii through our unique glass bottom boats. We pride ourselves on delivering exceptional customer service and creating memorable adventures for our visitors. Join our dynamic team and help us showcase the beauty of Hawaiis culture and underwater world!
Position Summary:
We are currently seeking a friendly and detail-oriented Receptionist to join our team. The ideal candidate will provide excellent customer service, manage front desk operations, and assist with the overall guest experience. If you have a passion for hospitality and the ocean, we want to hear from you!
Key Responsibilities:
- Welcome and greet guests as they arrive for their tours.
- Handle phone calls and inquiries, providing information about tour schedules, rates, and services.
- Manage bookings and reservations, ensuring accuracy in the booking system.
- Process payments and handle cash transactions securely.
- Assist in maintaining a clean and organized front desk area.
- Provide support to the team with administrative tasks and special projects.
- Respond to guest feedback and inquiries in a professional manner.
- Promote additional services and merchandise offered by the company.
- Collaborate with the crew to ensure a seamless guest experience.
Qualifications:
- High school diploma or equivalent; additional qualifications in hospitality or business are a plus.
- Previous experience in a receptionist or customer service role preferred.
- Excellent verbal and written communication skills.
- Computer skills and experience with reservation systems is a plus.
- Strong organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- A friendly and outgoing personality with a passion for customer service.
- Knowledge of Hawaii's marine life and tourism industry is a bonus.
What We Offer:
- Competitive salary and benefits.
- Opportunities for growth and advancement within the company.
- A fun, energetic work environment in a beautiful location.
- Employee discounts on tours and merchandise.
- Training and development programs.