EPIC TDR IT Analyst

Job Description

Job Description

One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support / EPIC TDR team.

This is a great opportunity for someone to get their foot in the door with a local enterprise company.

Previous Helpdesk or Desktop Support or PC Technician or EPIC TDR experience is preferred. IT certifications are desirable for this role.

Job Description

The Epic Technical Dress Rehearsal (TDR) Analyst validates IT equipment and clinical technology readiness in preparation for facility opening and Epic go-live. Working onsite under the direction of the project leadership team, TDR Analysts execute test scripts, verify workstation and peripheral functionality, document results, and escalate issues for resolution. This is a fully onsite role in an active construction environment – candidates must be comfortable working around ongoing construction and following all site safety protocols.

Responsibilities

Execute Epic TDR test scripts to validate workstation and device readiness in the production environment.

Test end-user devices and peripherals: computers, printers (including label/wristband), badge/tap readers, barcode scanners, document scanners, Rovers, dictation devices, and credit card readers.

Verify Epic access, wireless connectivity, printing configuration, and login scenarios.

Document test results and log failures in the Epic tool editor with enough detail for field techs to remediate.

Retest devices after remediation and confirm readiness for go-live.

Assist with basic hardware setup, peripheral connections, and device labeling as needed.

Maintain accurate testing and inventory documentation.

Follow daily assignments and priorities set by the Site Coordinator / TDR Lead.

Additional Skills & Qualifications

Basic desktop support, field services, or IT deployment experience preferred.

Prior Epic TDR or healthcare go-live experience is a plus, not required.

Strong troubleshooting skills and attention to detail.

Ability to follow written test scripts and accurately document results.

Strong communication and teamwork skills – comfortable interacting with clinical staff and project leads.

Ability to stand and walk throughout the workday.

*Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties*

*We are looking to set up interviews as early as this week*

* CompTIA Certifications are desirable for this role *

*Medical, Dental, and Vision Benefits Offered from Day One*

* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *

This is a Contract to Hire position based out of Cleveland, OH.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Cleveland,OH.

This position is anticipated to close on Aug 5, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.