Technical Services Engineer

Ideal Candidate:

Demonstrated customer satisfaction by providing top quality customer service problem solving to current and potential customers and by providing technical support to the Sales team

Has developed and maintained an expert level of technical expertise in electric power system protection and/or automation (specifically relays and recorders)

Able to manage their time effectively while working remotely on multiple demands

Key Responsibilities:

Help customers apply ERLPhase products through visits, demonstrations, training courses and telephone contact

Meet with our customers to determine the feature sets that our products need to have in order to succeed in the marketplace and provide this information to the Marketing team.

In collaboration with the other members of the Technical Services Group, provide support to customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations etc.

Contribute customer service information to strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvements

Assist in the preparation and presentation of successful proposals for ERLPhase products, services and systems

Be a secondary customer contact on primarily technical matters

Participate in training efforts and assist customers with the installation, commissioning and operation of systems involving ERLPhase products, both on-site and from ERLPhase offices

Participate in industry technical meetings such as NASPI, IEEE PSRC, etc.

Provide input to the content for manuals, datasheets, ordering guides and other literature used by customers

Provide support for ERLPhase marketing, sales, application engineering and development activities

Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations

Develop and maintain an expert level of knowledge about ERLPhase products and solutions for electric power system protection and automation

Complete assigned work within agreed schedule and budget to a high level of quality

Assume Project Management role on assigned projects

Fulfil supervisory duties as assigned

Qualifications & Preferred Technical Skills:

B.S. in Electrical Engineering is mandatory

5-10 years' experience working with relays and recorders

Working knowledge of electric power systems and practices and philosophies

Working knowledge of protective relay application at utility or engineering firm and industry practices

Experience with EMTP, load flow and short circuit studies

Passion for our customers to see them and ERLPhase succeed

Excellent technical training, speaking and writing skills

Ability to work cooperatively in a team environment Very strong computer and business software skills

Exceptional organization and "get it done" skills