Documentation Specialist

Support the organization’s knowledge management and document management processes by maintaining repositories, improving content quality and accessibility, and ensuring information is accurate, searchable, and aligned with governance standards. Partner with cross-functional teams and subject matter experts to organize, document, and share business-critical information. Responsibilities Maintain knowledge repositories, document libraries, and collaboration platforms such as SharePoint and Teams. Manage document control, versioning, metadata, taxonomy, naming conventions, retention, and archiving. Conduct content reviews, audits, quality checks, and lifecycle management. Create and maintain SOPs, job aids, FAQs, process documentation, and training materials. Support knowledge migrations, repository cleanup, content rationalization, and platform improvements. Analyze user feedback and knowledge management processes to identify efficiency and usability improvements. Provide guidance and training to users on knowledge management tools, standards, and best practices. Track and report metrics related to content usage, data quality, governance, and platform adoption. Collaborate with SMEs and cross-functional teams to capture, organize, validate, and distribute information. Support process improvement, workflow automation, onboarding, communications, and change management initiatives. Qualifications Experience with knowledge/document management, content governance, or information lifecycle processes. Experience with SharePoint, Microsoft Teams, content management systems, or document repositories. Knowledge of metadata, taxonomy, search optimization, records retention, and content quality standards. Strong business documentation skills, including SOPs, process guides, FAQs, #J-18808-Ljbffr