Virtual Assistant (Englewood Cliffs)

Key Responsibilities

The chance to work 100% from the comfort of your home via a personal computer

Manage incoming calls, patient inquiries, and new patient leads with professionalism and warmth

Schedule consultations and physical therapy appointments

Follow up with prospective and current patients via phone, email, and text

Monitor and respond to emails and voicemails promptly

Assist with insurance-related administrative tasks as needed

Provide general administrative support to the clinical team

Maintain accurate records and assist with administrative tracking

Support marketing initiatives and social media content creation

Assist with special projects as the practice continues to grow

Qualifications

Excellent verbal and written communication skills

Strong organizational skills with exceptional attention to detail

Ability to work independently and manage priorities in a remote environment

Proficiency with Google Workspace (Gmail, Google Calendar, Google Sheets, and Google Docs)

Professional, friendly, and patient-focused demeanor

Strong customer service skills and a proactive approach to problem-solving

Previous experience in administration, customer service, healthcare, or a medical office setting is preferred but not required

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance