Technical Account Manager
$38.73 per hourCypress HCM
Job Details
- Technical Account Manager (Contract)
- Location: Remote
- Duration: 6/15/2026 to 7/31/2026
- Team: Search & Discovery
- Adobe is seeking a Technical Account Manager to provide strategic technical guidance and operational support for enterprise customers leveraging Adobe Experience Cloud solutions, with a strong emphasis on Adobe Experience Manager (AEM), Workfront, and GenStudio.
- This role serves as a trusted advisor and primary technical point of contact for customers, helping drive platform adoption, operational health, performance optimization, and successful execution of technical initiatives.
- Serve as the central point of contact for assigned enterprise customers
- Build and maintain strong customer relationships across technical and executive stakeholders
- Partner with Director and VP-level leaders to translate business goals into technical action plans
- Coordinate efforts to improve product performance, customer adoption, and value realization
- Guide customers through complex environment changes, upgrades, and operational initiatives
- Lead resolution efforts for critical technical issues and customer concerns
- Provide proactive communication regarding product releases, enhancements, and potential impacts
- Conduct customer check-ins, status reviews, and quarterly business reviews
- Deliver recommendations, best practices, and operational guidance
- Collaborate cross-functionally with Adobe internal teams to advocate for customer success
- Maintain high levels of customer satisfaction and engagement
- Bachelor's degree in a technical field or equivalent experience
- 7+ years of experience in consulting, technical account management, customer success, development, customer support, or related marketing technology roles
- Strong enterprise customer-facing experience
- Excellent verbal, written, presentation, and executive communication skills
- Experience leading customer meetings and high-visibility stakeholder discussions
- Strong analytical problem-solving and project management capabilities
- Ability to quickly learn and adapt to new technologies
- Technical knowledge of web technologies including:
- Java
- SQL
- JavaScript
- REST APIs
- XML
- CSS
- Web server technologies
- Experience with:
- Adobe Experience Manager (AEM)
- Adobe Workfront
- Adobe GenStudio
- Experience supporting enterprise-scale digital experience or marketing technology environments
- Pay Rate: Up to $38.73 per hour
Vacancy posted 1 day ago
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