Scheduler

Contract: Outbound Referral Scheduler

Location: Fresno, CA

Compensation: $18 - $22 per hour

Job Summary

We are seeking an experienced Outbound Referral Scheduler to join our team. The ideal candidate will have 1-2 years of prior experience working in a surgical office setting, coordinating pre-operative appointments with specialists and scheduling surgeries. This role will involve managing patient appointments, booking surgery rooms, ensuring post-op instructions are provided, and organizing necessary personnel for surgeries.

Job Qualifications

• High school diploma or GED equivalent required
• Minimum of 1-2 years of experience working in a surgical office, specifically coordinating pre-op appointments and scheduling surgeries
• Strong knowledge of medical terminology
• Prior experience with scheduling software (preferably Medical Manager)
• Ability to work efficiently under high pressure and in a fast-paced environment

Essential Functions

• Coordinate and schedule pre-operative appointments with necessary specialists
• Book surgery rooms, verify surgical dates, and ensure all required staff are scheduled, including nurses and pain relief providers
• Communicate and relay necessary messages to the medical team and patients
• Provide post-operative instructions to patients and ensure they understand the recovery process
• Maintain and update physician's schedules
• Assist with answering calls, taking messages, and providing appointment information
• Verify insurance coverage and patient information as needed
• Update patient charts with relevant data and ensure confidentiality
• Greet patients in a pleasant and helpful manner
• Work in collaboration with physicians and office staff to ensure a smooth workflow
• Perform other duties as assigned

Performance Requirements

• Strong knowledge of medical office procedures, including pre- and post-op coordination
• Ability to communicate clearly and professionally with patients and medical staff
• Proficiency with office equipment such as computers, phones, copiers, and fax machines
• Ability to handle stressful situations and maintain a calm demeanor with patients
• Strong organizational skills and attention to detail