Senior ServiceNow Developer

Senior ServiceNow Developer The Senior ServiceNow Developer serves as a senior technical contributor for the ServiceNow platform, responsible for designing, building, and enhancing high‑quality solutions that support legal practice operations. This role acts as a trusted delivery partner and technical advisor, approaching all interactions with a strong customer‑service mindset, high engagement, and a commitment to understanding stakeholder needs. Additionally, the Senior Developer works closely with attorneys, practice groups, business operations leaders, IT leadership, and fellow ServiceNow team members to translate business requirements into scalable, secure, and maintainable ServiceNow solutions. This role requires curiosity, consultative thinking, and a proactive approach to identifying opportunities where thoughtful configuration, development, and automation can improve service delivery, streamline operations, and enhance the user experience. The Senior ServiceNow Developer is responsible for implementing workflows, integrations, data models, and user experiences in alignment with platform standards and best practices. This includes contributing to solution design, developing and testing complex functionality, reviewing code and configurations, supporting platform enhancements, and continuously improving solution quality, performance, and reliability. The role actively partners with stakeholders and teammates to solve problems and deliver measurable value through well‑executed ServiceNow solutions. Essential functions include: Define and maintain the firm’s enterprise ServiceNow architecture, including data models, integration frameworks, workflow standards, and platform governance. Lead solution design for major ServiceNow initiatives by translating business and legal practice requirements into scalable technical architectures. Partner with attorneys, practice group leaders, business managers, and clients to identify opportunities for operational improvement through ServiceNow capabilities. Oversee the technical direction, code reviews, security adherence, best practices, and solution quality of ServiceNow development work performed by internal teams and external partners. Conduct architectural assessments of existing workflows and applications to identify inefficiencies, modernization needs, and opportunities for reuse. Create and maintain architectural documentation, solution blueprints, reference implementations, and development standards. Provide expert guidance on platform performance optimization, upgrade planning, instance health, and lifecycle management. Lead pre‑ and post‑project evaluations to ensure alignment with best practices and continuous improvement. Support and advise on process reengineering efforts for litigation, transactional, and business operations workflows across the firm. Communicate technical concepts and architectural decisions clearly to executives, cross‑functional teams, and non‑technical stakeholders. Collaborate with security and governance teams to ensure compliance with firm policies, data privacy standards, and regulatory requirements. Recommend new capabilities, automation, integrations, and platform expansions to support firm strategic goals. Mentor junior developers and engineers, fostering a culture of high‑quality engineering practices. Additional responsibilities as assigned by senior IT leadership. Position Requirements Minimum of 7+ years of hands‑on experience with the ServiceNow platform, including App Engine, Flow Designer, Integration Hub, and CMDB design. Proven experience serving as a technical lead for enterprise ServiceNow implementations. Deep expertise in workflow design, scripting (JavaScript), platform administration, server maintenance, and upgrade management. Proficiency with integration technologies such as REST, SOAP, MID Servers, API design, and third‑party system integrations. Strong programming skills (e.g., JavaScript, Python, SQL, C#, .NET) and experience building custom applications. Experience with RPA, Microsoft Power Platform, Azure services, and enterprise automation tools preferred. Exceptional analytical, conceptual, and problem‑solving skills. Extensive experience eliciting, validating, and documenting business and technical requirements. Strong documentation, architectural modeling, and technical writing abilities. Prior experience mentoring or leading technical staff strongly preferred. Excellent planning, organizational, and time‑management skills. Ability to work independently with minimal oversight and make sound recommendations to senior leadership. Compensation and Benefits Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows: State of California: $116,000 - $237,000 State of Colorado: $107,000 - $191,000 State of Illinois: $105,000 - $204,000 State of Massachusetts: $116,000 - $222,000 State of Maryland: $113,000 - $171,000 State of Minnesota: $116,000 - $192,000 Jersey City, NJ: $126,000 - $229,000 State of New York: $108,000 - $234,000 State of Vermont: $115,000 - $220,000 State of Washington: $113,000 - $214,000 Washington, D.C.: $150,000 - $220,000 The above salaries do not include a discretionary bonus, however bonus opportunities are non‑guaranteed, and are dependent upon individual and firm performance. Full‑time employees receive benefits including: medical and dental coverage; life insurance; short‑term and long‑term disability insurance; pre‑tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; paid time off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more. We will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability, please contact HR. EOE/Minority/Female/Disabled/Vet. Principal Applicants Only. #J-18808-Ljbffr