Customer Service Agent

Job Description

Job Description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Compensation:

$45,000 - $55,000 yearly

Responsibilities:

• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
• Create records of customer interactions and follow up to ensure all questions have been answered
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Find patterns in customer complaints and bring them to the team for improvement

Qualifications:

• High school graduate, G.E.D. recipient, or equivalent
• Previous work in a customer-facing position
• Excellent active listening, interpersonal, and communication skills

About Company

We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Our office is located in Suwanee.
• We have over 25 years of combined insurance experience in our office.
• Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.