Lead Infrastructure Engineer (Global Network Ops)

Salary: $61,000 - 101,000 per year Requirements:

• Formal training or certification in infrastructure engineering concepts, plus at least 5 years of applied experience
• Deep knowledge of enterprise network services, infrastructure domains, and service interdependencies in a large-scale global environment
• Hands-on experience across multiple network infrastructure areas, including routing and switching, LAN/WAN, data center networking, wireless, network security, load balancing, proxy, and optical transport technologies
• Experience supporting mission-critical production network environments, including incident and problem management, change execution, monitoring, capacity management, and infrastructure lifecycle support
• Experience with enterprise network platforms such as Cisco ASR/GSR/Nexus, VXLAN, Cisco ACI, Arista Fabric, Fortinet, Check Point, F5 LTM/GTM/ASM, or equivalent technologies
• Experience with protocol analysis and packet-capture tools such as Wireshark, cPacket, or equivalent
• Experience with monitoring and observability tools such as Splunk, SevOne, ThousandEyes, or equivalent platforms
• Strong written and verbal communication skills, including the ability to explain complex technical issues to technical and non-technical audiences
• Ability to work effectively in a customer-focused, mission-critical, 24x7 operational environment involving multiple vendors, customers, and stakeholders
• Preferred: Expert-level knowledge of multicast, low-latency networking, and market data-related technologies
• Preferred: Experience with scripting and automation tools such as Python, Ansible, or similar technologies
• Preferred: Familiarity with version control practices and tools in an infrastructure engineering context
• Preferred: Experience working in Linux environments within a large-scale enterprise or financial services organization
• Preferred: Working knowledge of technology risk, controls, and compliance expectations in a regulated industry

• Lead day-to-day incident and problem management for major-impact network and data infrastructure issues globally, driving timely resolution and minimizing business disruption
• Serve as a senior technical subject matter expert across at least two core network technology domains, providing advanced troubleshooting, escalation support, and operational guidance
• Manage technical bridge calls and coordinate with engineering and platform teams on bug fixes, design changes, and code upgrades, maintaining clear communication throughout incidents
• Act as the primary point of contact for customers and stakeholders regarding operational issues, service-impacting events, and infrastructure concerns, advocating for timely resolution and transparent updates
• Coach and mentor junior and mid-level engineers, developing technical capability, operational discipline, and troubleshooting skills across the team
• Support team leadership through workload coordination, knowledge sharing, service improvement initiatives, and input into talent evaluation and performance processes
• Plan, track, and manage technology infrastructure utilization to optimize service delivery, resilience, and cost efficiency
• Develop and maintain technical documentation, operational procedures, knowledge articles, and support materials
• Collaborate across the firm to resolve complex issues, improve service reliability, and advance shared technology goals
• Explain complex technical findings clearly and concisely to management, stakeholders, and cross-functional partners at all levels

• Ansible
• Cisco
• Fabric
• Support
• LAN
• Linux
• Load Balancing
• Marketing
• Network
• Nexus
• Python
• Security
• Splunk
• Cloud
• DevOps
• Incident Management

More:

We are collaborating with hackajob to connect exceptional professionals with this Lead Infrastructure Engineer role at JPMorganChase, within our Global Network Services Operations team. You will help support the reliability and evolution of mission-critical network infrastructure, working alongside more than 50,000 technologists across 20 technology centers worldwide. JPMorganChase is a financial institution with a history spanning more than 200 years, serving consumers, small businesses, and corporate, institutional, and government clients across banking, financial transaction processing, and asset management. Our Corporate Functions teams span areas including finance, risk, human resources, and marketing, and help enable our businesses, clients, customers, and employees to succeed. We offer a competitive total rewards package, with compensation based on role, experience, skills, and location; eligible roles may also receive incentive compensation. Benefits available based on eligibility include healthcare coverage, on-site health and wellness centers, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching. We value diversity and inclusion and provide reasonable accommodations for religious practices and beliefs, and for mental health or physical disability needs.

last updated 41 week of 2026