Deputy ERP Program Manager

Role Description

We are seeking a Deputy Program Manager to serve as a senior leadership partner within the ERP Implementation Program, supporting the Director of the ERP Program Office in driving delivery excellence, governance, and cross-functional coordination across all program workstreams. This is a hands-on program management role requiring deep experience managing complex, multi-workstream IT or ERP initiatives from planning through deployment.

The ideal candidate brings strong program management discipline paired with an understanding of how large-scale technology implementations affect people and processes. They are comfortable navigating ambiguity, managing competing priorities, and maintaining momentum across a large, multi-stakeholder program environment.

Responsibilities

• Program Governance & Oversight
  • Support the Director of the ERP Program Office in all aspects of program oversight, strategic direction, and day-to-day operations.
  • Serve as the senior point of continuity and decision-making authority across workstreams in the Director’s absence.
  • Maintain and enforce program governance structures including decision rights, escalation paths, and change control processes.
  • Facilitate executive steering committee meetings, program governance forums, and cross-functional leadership sessions, including agenda development, briefing materials, and follow-through on action items.
  • Ensure program activities remain aligned with scope, schedule, budget, and quality baselines; recommend corrective actions when variances arise.
• Integrated Planning & Schedule Management
  • Own and maintain the Integrated Master Schedule (IMS), coordinating inputs from technical, functional, and vendor workstreams to produce a single, authoritative view of program progress.
  • Identify and manage cross-workstream dependencies, ensuring upstream delays or changes are surfaced, assessed, and mitigated before impacting the critical path.
  • Lead recurring planning cycles including sprint reviews, milestone tracking, and phase-gate readiness assessments.
  • Coordinate with the System Integrator (SI) to align contractor schedules with government program milestones and deliverable acceptance timelines.
  • Support resource planning across workstreams, flagging capacity constraints and staffing gaps to program leadership.
• Risk, Issue & Change Management
  • Maintain the program risk register; lead risk identification, analysis, and mitigation planning with workstream leads and the SI, including development of contingency plans for high-priority threats.
  • Track open issues to resolution, ensuring owners are accountable and that issues are escalated appropriately before they threaten schedule or delivery quality.
  • Manage the program change control process, evaluating scope change requests for impact on schedule, cost, and resources, and facilitating approval through the appropriate governance body.
• Vendor & Stakeholder Management
  • Serve as a primary point of coordination with the System Integrator, tracking contractual deliverables, reviewing work products, and escalating performance concerns.
  • Build and maintain productive working relationships with functional area leads, agency stakeholders, and program sponsors across the enterprise.
  • Represent the program office in stakeholder engagements, working group sessions, and cross-agency coordination activities as directed.
• User Adoption & Stakeholder Engagement
  • Champion user adoption as a program priority, ensuring readiness activities, training timelines, and communications are integrated into the overall program schedule.
  • Engage directly with functional stakeholders and business process owners to surface resistance, concerns, and readiness gaps, and bring those insights into program decision-making.
  • Support difficult conversations with impacted stakeholder groups regarding process changes, role impacts, and system transition expectations.
  • Coordinate with the OCM team to ensure change activities are sequenced appropriately alongside technical and functional milestones.
• Reporting & Communications
  • Develop and maintain program-level dashboards, status reports, and executive-facing communications on a regular cadence.
  • Translate complex program data into clear, actionable narratives for senior leadership and non-technical audiences.
  • Ensure program documentation is current, well-organized, and accessible including plans, decision logs, meeting minutes, and deliverable repositories.

Qualifications

• Minimum Qualifications:
  • BS/BA and 11+ years of relevant project management experience -OR-
  • MS/MA or higher and 9+ years of relevant project management experience.
• Preferred Qualifications:
  • 10+ years of progressive program or project management experience on large-scale IT or ERP implementations.
  • Experience with major ERP platforms: SAP and Oracle.
  • Demonstrated experience managing integrated schedules, cross-workstream dependencies, and decision-making structures on complex, multi-year programs.
  • Experience in government or public-sector ERP modernization programs.
  • Familiarity with federal/state acquisition, budget cycles, or compliance environments.
  • Background or formal training in Organizational Change Management (Prosci/ADKAR, Kotter, or equivalent).
  • Experience working alongside or coordinating an OCM team in a program delivery context.
  • Background in business process reengineering or workforce transition planning.
  • PMP or equivalent project management certification.
  • Hands-on experience with risk and issue management, change control, and executive-level reporting.
  • Experience coordinating with or managing System Integrators (SIs) in a government or enterprise program context.
  • Strong facilitation and communication skills. Comfortable presenting program status, risks, and recommendations to senior leadership.
  • Proven ability to work effectively in a matrixed environment, influencing across organizational boundaries without direct authority.
  • Familiarity with user adoption challenges in enterprise technology implementations and the ability to engage stakeholders through difficult transitions.
  • Ability to manage competing priorities and maintain focus in a fast-paced, ambiguous program environment.

Benefits

• Employees and their families are offered:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Robust telehealth care options
  • Several mental health benefits
  • Free wellness coaching
  • Health savings account
  • Flexible spending accounts
  • Basic life insurance
  • Disability insurance*
  • Employee assistance program
  • Business travel insurance
  • Tuition assistance
  • Relocation
  • Backup childcare
  • Legal benefits
  • Supplemental parental bonding leave
  • Surrogacy and adoption assistance
  • Fertility support
  • Company-funded pension plan*
  • 401(k) savings plan with company match*
  • Up to 120 vacation hours per year
  • Ten paid holidays per year