Patient Access Representative

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department

Job Description Summary

Aventura Emergency Room, Cancer Center and Diagnostic Center

Bilingual in Spanish required

Schedule as follows: 12hr x 2 16hr x 1 = 40 hours, rotating days/nights and weekends

Provides accurate and timely patient registration, including demographic intake, insurance verification, authorizations, and compliance documentation. Ensures patient understanding of consent, privacy, and financial policies while supporting up-front collections and maintaining regulatory compliance (HIPAA, EMTALA, Medicare/Medicaid). Requires bilingual Spanish proficiency, a high school diploma (some college preferred), and 1–3 years of hospital or physician office registration experience, with strong attention to detail and ability to work in a fast-paced environment.

Position Responsibilities

• Collects accurate and complete patient information (i.e.. legal name, permanent/local address, phone number, next of kin, employer, guarantor, insurance information, physician etc., and enters in the system within the established time frames.
• Verifies insurance information, which include eligibility, benefits (i.e.. Deductibles, co-payments, out of pocket expenses, maximum lifetime coverage, exclusion/limitations/pre-existing conditions, etc.) and obtains appropriate referrals, pre-certification, and/or authorizations for all patient as follows: scheduled patients no later that 24 hours.
• Enters complete insurance verification information
• Ensures that a copy of insurance cards, front and back, as well as a copy of a picture ID is obtained and scannedat time patient presents for service.
• Provides and explains all registration documents (i.e.. General consent forms, Advance Directive information, Patient Rights information and Privacy Notice information.
• After completion of registration process ensures all registration documents, as well as orders, accompany the patient to the appropriate area (i.e.. Nursing units, ancillary departments, etc.). C
• Prior to the end of shift conducts self-audit of all registration to insure that information is accurate and complete,
• Demonstrates full knowledge of Compliance Advisor's functionality as it relates to Medicare Compliance and accurately enters diagnosis according to prescription to check for ABN compliance.
• Ensures that every registration has attached correct procedure, diagnosis (no R/O), printed physician's name and address on RX/referral and signature of doctor when indicated.
• Assists patient in understanding his/her insurance benefits and explains hospital financial and deposit policies including up front collections and follows established guidelines for up-front collections and collects and disburses revenue
• Maintains compliance of Patient Access processes and Federal State and Local Laws and regulatory standards (ACHA, HIPPA, Medicare, Medicaid, EMTALA, COBRA, etc.).
• Demonstrates flexibility as well as ability to perform multiple functions within the Patient Access department.
• The individual is cross-trained to perform duties across various areas of areas assigned.

Qualifications

Bilingual in Spanish required

Education

• High school graduate or equivalent level of training. Some college preferred

Experience

1-3. years' practical experience in registration, collections and insurance verifications preferred.

• Hospital Registration or Physician Office Front Desk experience

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!