Administrative Supervisor

Administrative Supervisor

With a commitment to patient and family centered care, the Administrative Supervisor serves as the hospital operational oversight leader across all shifts in ways that value the uniqueness of each individual and addresses the physiological, emotional, and social needs of the diversity of patients served by Jefferson Health. The Administrative Supervisor is responsible for facilitating patient movement, staffing, emergency management (both medical and facilities), clinical coordination and collaboration across all departments. The Administrative Supervisor plans for, leads, and coordinates the provision of quality care and service from a hospital wide perspective. In the off shifts, the Administrative Supervisor also functions as the liaison for departments that do not have onsite leadership during non-business hours. In collaboration with administrative directors and managers, the Administrative Supervisor provides leadership, consultation and collaboration in a dynamic, multidisciplinary environment.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Recognizes the patients, their family/designated care partner(s) in providing safe, compassionate and coordinated care based on respect for patient's personal preferences, priorities, needs, and cultural beliefs and values.
• Displays a positive attitude and image to our patients, visitors, co-workers and community.
• Communicates with and supports the interprofessional team, patient, family and designated care partners. Communication liaison for all external callers providing directions or resources to facilitate resolution.
• Practices within the established policies and procedures of Jefferson Health
• Provides leadership and direction, for operational activities of the organization, department(s), units or inter-departmental activities including efficient coordination of patient movement and flow across the health system including to the appropriate level of care in collaboration with the unit leadership.
• Supports department leadership activities in managing clinical excellence and safe patient care delivery to achieve compliance with professional, regulatory bodies, hospital and department standards including: Experience of Care/Patient and Family Satisfaction. Enforces strategies for sustaining a "patient-centric" culture. Communicates to the staff the quality of the patient experience through feedback. Colleague commitment and engagement. Partners with the Nursing Leadership Team to improve the colleague experience as a necessary outcome to improve patient experience and clinical excellence; including participation in the development and implementation of initiatives geared to professional staff, nursing and all other colleagues.
• In partnership with security services and administrative leaders provides leadership to enforce workforce safety and environment of care strategies for staff, patients and families. Collaborates with resource management staffing coordinators to ensure optimal deployment of workforce resources. Responsible for ongoing review of all staffing deployment decisions of workforce resources.
• Balance the schedule after self-scheduling complete. Manage Vacation requests. Ensure Holiday requirements are met and fairly distributed. Last minute changes due to call offs or surges in activity. Reconcile MyTime and MySchedule prior to Director sign off on Payroll
• Serves as a clinical resource regarding policy and procedures, patient standards, performance improvement and risk management issues.
• Expresses self orally in individual or group situations in a manner that delivers the message to nursing staff and other health professionals in an accurate and appropriate manner.
• Supports and contributes to a culture that allows staff to feel appreciated, included and valued.
• Facilitates the goals and objectives of the Department of Nursing and the Hospital.
• Coaches and supports leaders and staff for continual improvement. Responsible for leading education and professional development of the administrative nursing leadership team including: Ensure all Annual Mandatory Education modules are completed on time. Identify opportunities for ongoing education/professional development. Ensure all licenses & certifications are up to date (CPR, ACLS, HWC, etc). Provide regular communication to the team regarding operational changes other time sensitive information. Responsible for the integration/coordination of the Supervisors across all 3 campuses
• Promotes diversity and respects coworkers, patients and their families regardless of race, gender, sexual orientation, ethnicity, religious belief, age, and/or disability.

Minimum Qualifications

• Bachelor's Degree in Nursing
• 3 years nursing experience
• Patient-and Family-Centered Practice-Knowledge of how to convey respect and collaborate with each patient, family and/or designated care partner in care.
• Cultural Awareness-Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.
• Effective Communication-Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Uses the language of partnership with patients and families, engaging them in their health and health care.
• Able to promote high levels of interdisciplinary collaboration.
• Basic computer skills.
• BLS - Basic Life Support AHA - American Heart Association and
• ACLS - Advanced Cardiovascular Life Support - American Heart Association and
• RN - Licensed Registered Nurse_PA - State of Pennsylvania

Preferred Qualifications

• Master's Degree
• 1 year demonstrated leadership and management experience preferred and
• 1 year critical care or ER experience preferred
• ACLS - Advanced Cardiovascular Life Support - American Heart Association and
• CCRN - Critical Care Registered Nurse (Adult) - Direct Care Pathway - American Association of Critical-Care Nurses

Additional Qualifications Physical Demands Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.