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Deskside Support Technician

Temporary

2T Consulting

We are seeking a highly motivated Deskside Support Technician to provide hands-on technical support to end users in a fast-paced environment. The ideal candidate will have experience troubleshooting hardware, software, and desktop-related issues while delivering excellent customer service.

Roles and Responsibilities
  • Provide deskside and remote technical support to end users.
  • Diagnose and resolve hardware, software, and peripheral issues.
  • Install, configure, and maintain desktops, laptops, printers, and related equipment.
  • Respond to and resolve helpdesk tickets within established SLAs.
  • Set up and support user accounts, devices, and workstation configurations.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Document troubleshooting steps, issue resolutions, and support activities.
  • Deliver professional and customer-focused support in a fast-paced environment.
Required Skills
  • Experience in Helpdesk Support, End-User Support, or Desktop Support.
  • Strong troubleshooting skills for Windows desktops, laptops, and peripherals.
  • Excellent problem-solving and communication skills.
  • Ability to prioritize tasks and work efficiently in a fast-paced environment.
  • Strong customer service orientation and attention to detail.
Preferred Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
  • Relevant IT certifications (CompTIA A+, Microsoft, or equivalent) are a plus.
Vacancy posted 1 day ago
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