Technology Support Analyst

Position Information

General Information


Vacancy Open to
All Candidates


Employment Type
Permanent - Full-time


If time-limited, note appointment end date

Hours per week
40


Months per year
12


Position Number
010520


NC Salary Grade Equivalency
DT07


Classification Title
Technology Support Analyst - Journey


Working Title
Technology Support Analyst


Salary Range
$49,125 - $67,547


Anticipate Hiring Range
$49,125 - $61,406


FLSA Status
Non Exempt


Division
Business Affairs


Department
Business Services (Adm)


Work Unit
49er Card Services


Work Schedule


8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.

Primary Purpose of Position


This position is essential to the effective operation of Auxiliary Services by providing specialized technical support and administration for the systems and equipment that support critical business functions and daily operations. The position is responsible for implementing, maintaining, troubleshooting, and supporting key enterprise applications, as well as the hardware and peripherals required for ID card production, remote ID card stations, point-of-sale operations, and printing services. By ensuring the reliability, security, and availability of these systems, the position minimizes operational disruptions, supports revenue-generating activities, and enables uninterrupted service to students, faculty, staff, and campus partners.

Minimum Education/Experience


Required Minimum Qualifications:

Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one (1) year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one (1) year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.

Journey level requires an additional one year of experience.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Essential Job Duties


This position is responsible for providing technical support for software and hardware utilized by units within Auxiliary Services. This position is responsible for assisting with the implementation and daily maintenance of systems, including Illumia Cloud Point of Sale and Transact System Enterprise, Entrust InstantID, Papercut, and similar systems. The position is responsible for all hardware and software setup, maintenance, and troubleshooting for remote ID Card Stations and printers, POS equipment, and peripherals. This position may also provide limited desktop support for computer workstations.

Other Work Responsibilities

Departmental Preferred Experience, Skills, Training/Education

• Experience or Training with campus card-specific technology such as Card Printers, access control, identity management software, etc.
• Experience or Training with desktop support and deployment
• Experience or Training with enterprise-level print management solutions.

Necessary Licenses or Certifications

Work Location
Auxiliary Services Bldg


Posting date
08/07/2026


Closing date
08/16/2026


Proposed Hire Date

Contact Information

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information: