Technology Support Analyst

Technology Support Analyst


Please see Special Instructions for more details.

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information:

Position Information

General Information
Vacancy Open to
All Candidates

Employment Type
Permanent - Full-time

If time-limited, note appointment end date

Hours per week
40

Months per year
12

Position Number
010520

NC Salary Grade Equivalency
DT07

Classification Title
Technology Support Analyst - Journey

Working Title
Technology Support Analyst

Salary Range
$49,125 - $67,547

Anticipate Hiring Range
$49,125 - $61,406

FLSA Status
Non Exempt

Division
Business Affairs

Department
Business Services (Adm)

Work Unit
49er Card Services

Work Schedule
8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.

Primary Purpose of Position
This position is essential to the effective operation of Auxiliary Services by providing specialized technical support and administration for the systems and equipment that support critical business functions and daily operations. The position is responsible for implementing, maintaining, troubleshooting, and supporting key enterprise applications, as well as the hardware and peripherals required for ID card production, remote ID card stations, point-of-sale operations, and printing services. By ensuring the reliability, security, and availability of these systems, the position minimizes operational disruptions, supports revenue-generating activities, and enables uninterrupted service to students, faculty, staff, and campus partners.

Minimum Education/Experience
Required Minimum Qualifications:

Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one (1) year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one (1) year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.

Journey level requires an additional one year of experience.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Essential Job Duties
This position is responsible for providing technical support for software and hardware utilized by units within Auxiliary Services. This position is responsible for assisting with the implementation and daily maintenance of systems, including Illumia Cloud Point of Sale and Transact System Enterprise, Entrust InstantID, Papercut, and similar systems. The position is responsible for all hardware and software setup, maintenance, and troubleshooting for remote ID Card Stations and printers, POS equipment, and peripherals. This position may also provide limited desktop support for computer workstations.

Other Work Responsibilities

Departmental Preferred Experience, Skills, Training/Education

• Experience or Training with campus card-specific technology such as Card Printers, access control, identity management software, etc.
• Experience or Training with desktop support and deployment
• Experience or Training with enterprise-level print management solutions.

Necessary Licenses or Certifications

Work Location
Auxiliary Services Bldg

Posting date
08/07/2026

Closing date
08/16/2026

Proposed Hire Date

Contact Information

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information:
  

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. *
   How did you hear about this employment opportunity?
   • UNC Charlotte Website
   • HERC Job Board
   • Inside Higher Education
   • Mitratech Circa (formerly known as Local JobNetwork)
   • Another Website
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • Other
   
   
   
2. Where did you learn about this posting?
   
   

   (Open Ended Question)

3. *
   Do have associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one (1) year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one (1) year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
   Journey level requires an additional one year of experience.
   • Yes, a associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and two (2) years of experience in the information technology field related to the position's role
   • Yes, a Bachelor's degree from an appropriately accredited institution and two (2) years experience in the information technology field related to the position's role
   • Yes, a Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution
   • Yes, a high school diploma/GED and six (6) years of experience in the information technology field related to the position's role
   • Yes, a Master's degree or higher with experience in the information technology field related to the position's role
   • No
   
   
   
4. *
   Do you have Experience or Training with campus card-specific technology such as Card Printers, access control, and identity management software? Please explain your experience.
   
   

   (Open Ended Question)

5. *
   Do you have professional Desktop Support Experience?
   • No
   • Yes
   
   
   
   
   
6. *
   Do you have experience or Training with enterprise-level print management solutions? Please explain your experience.
   
   

   (Open Ended Question)

Applicant Documents



Required Documents

1. Resume / Curriculum Vitae
2. Contact Information for References

Optional Documents

1. Cover Letter / Letter of Interest