Operations Specialist

Position: Operations Specialist

Schedule: Mon-Fri 8am - 5pm

The Operations Specialist is responsible for managing daily transportation operations within Forwards Truckload Brokerage. This role focuses on rate negotiation, load optimization, and carrier coordination while developing operational reporting and analytical capabilities. The Operations Specialist serves as a key contact for assigned accounts and plays a vital role in ensuring service excellence and operational efficiency.

Core Responsibilities & Duties:

• Independently manage assigned customer accounts, coordinating pick-up and delivery schedules and resolving time-sensitive service issues
• Negotiate competitive rates with carriers to maximize profitability while maintaining high service standards
• Optimize load assignments and routing for cost-effective and timely delivery execution
• Ensure accurate and complete data entry in the McLeod Transportation Management System (TMS) for all assigned loads
• Monitor weekly service performance and identify opportunities to improve carrier management and rate strategy
• Assist in training and mentoring Operations Coordinators in core operational practices, including load planning and carrier communication
• Utilize the TMS for real-time shipment tracking, data validation, and performance analysis
• Prepare and present reports on service metrics, carrier performance, and cost analysis to operations leadership
• Collaborate with cross-functional teams to address load execution issues and improve workflow efficiency
• Other duties as assigned

Qualifications:

• Bachelors degree in Business, Logistics, Supply Chain Management, or a related field preferred
• 12 years of experience in logistics, transportation operations, or customer service
• Proficiency in rate negotiation and load planning best practices
• Strong analytical and problem-solving skills with attention to detail
• Ability to work independently and make confident, effective decisions in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency in TMS platforms (e.g., McLeod) and Microsoft Office Suite (Excel, Word, Outlook)

Skills:

• Solid understanding of transportation operations and carrier management
• Strong organizational and time management skills
• Ability to analyze performance data and apply insights to improve operations
• Effective negotiation and conflict resolution abilities
• Team-oriented with a collaborative mindset
• Ability to adapt quickly to changing priorities and operational needs

Forward Air is an Equal Opportunity Employer.

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Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs

We move freight, but were powered by people. Whether youre in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.