Operations Coordinator

Position: Operations Coordinator

Pay Rate: $47k annually

Schedule: Sun/Mon/Tues Every Other Wednesday 6am - 6pm

The Operations Coordinator provides critical support to Forward’s Truckload Brokerage operations by assisting with load management, data entry, carrier communication, and customer interaction. This foundational role is designed to build core competencies in logistics and transportation operations, supporting team members while developing skills necessary for future advancement within the organization.

Core Responsibilities & Duties:

• Assist in managing load boards and scheduling pick-up and delivery appointments

• Communicate with carriers to confirm load details, pick-up times, and delivery schedules

• Ensure accurate and timely data entry into the McLeod Transportation Management System (TMS)

• Monitor daily load execution from pick-up through delivery under the guidance of senior team members

• Support the resolution of basic carrier or load-related issues by escalating to Operations Specialists

• Develop relationships with customer facilities to assist with loading and unloading coordination

• Collaborate with internal teams to identify and report operational gaps and discrepancies

• Provide administrative and operational assistance to Operations Management and Account Management teams

• Learn and apply standard operating procedures and best practices in logistics and transportation

• Other duties as assigned

Qualifications:

• High school diploma or equivalent required; Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred

• Interest in pursuing a career in logistics, transportation, or operations

• Excellent communication and interpersonal skills

• Strong attention to detail and organizational capabilities

• Ability to multitask and perform efficiently in a fast-paced environment

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Skills:

• Strong work ethic and eagerness to learn

• Effective time management and prioritization skills

• Basic problem-solving and analytical thinking abilities

• Team-oriented mindset with a collaborative approach

• Adaptability and willingness to take on new challenges

• Customer-focused attitude and professional demeanor

Forward Air is an Equal Opportunity Employer

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About Us

Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs

We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.

About the Team