Senior Manager, Fulfillment Operations

Job Title:

Senior Manager, Fulfillment Operations
About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we're inspired by that. We know it's the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran status, race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

Based on the specific needs and job requirements, this role will be working out of our Bombas Distribution Center in Groveport, OH.
About the Job:

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We are looking for a highly analytical, hands-on, and solutions-oriented operator to join our Fulfillment team as our Senior Manager, Fulfillment Operations , reporting to our Director of Fulfillment Operations. This role will be based on-site at our Groveport, Ohio distribution center, where you will serve as Bombas' dedicated on-the-ground leader within our 3PL network. This is an opportunity to take ownership of stabilizing and optimizing an existing fulfillment operation while helping scale a multi-node network to support growth and peak demand. You will drive operational consistency, accountability, and performance across 3PL partners, while acting as the key link between warehouse teams and cross-functional stakeholders. This role also requires travel approximately one week per month to support a secondary West Coast warehouse.

What you'll be responsible for:

• Stabilize, standardize, and optimize operations at 3PL in Groveport, Ohio for eCommerce, Wholesale, Retail, and Donation sales channels.
• Drive best practice standardization across all Bombas DC's
• Facilitate short, medium and long term activity and capacity planning across an omni-channel environment.
• Identify inefficient or fragmented processes in the current fulfillment operation with RCA. Partner with 3PL management and operators to develop prioritized improvement plans, including SOP creation and training.
• Serve as primary POC for Ohio 3PL teams, and liaise between 3PL and internal teams at Bombas-Operations, Transportation, Customer Service, Planning, Sourcing, and FP&A.
• Align warehouse storage capacity with inbound SKU counts and unit volume using forward-looking forecasts across sales channels.
• Support 3PL staff in optimizations to SKU slotting and order waving; picking carts and pick paths, and efficient storage across pick and reserve locations.
• Maintain and socialize order and unit forecasts. Validate against 3PL capacity models, labor plans, and throughput assumptions. Oversee peak capacity planning and track inbound and outbound waterfalls. Provide intensive care during annual, peak volume period.
• Support fulfillment synergy between the Ohio warehouse and additional fulfillment centers, e.g. consistent SLAs, process standardization, and inventory visibility.
• Validate wholesale order execution across key milestones-release to floor, VAS status, routing date, ship confirmation, and pickup-ensuring routing compliance. Troubleshoot onsite issues and escalate to internal teams as needed.
• Monitor and report on SLA compliance and operational KPIs. Hold 3PL accountable to contracted SLAs.
• Prepare and lead daily / weekly meetings and QBRs across 3PL and Bombas Operations team.
• Use WMS, NetSuite, and Business intelligence tools to report on fulfillment "health" across sales channels and to perform ad hoc analyses. Standardize KPIs, SLAs, and reporting across fulfillment nodes.
• Document and communicate product labeling noncompliance to Sourcing team to drive vendor guide compliance

What we'll love about you:

• Clear communicator and reliable internal and external partner
• Takes initiative, thinks critically, and owns outcomes
• Comfortable handling ambiguity and operating with independence
• Naturally curious, detail-oriented, and data-driven
• A team player who is willing and happy to help
• Belief in our mission and understand the importance of giving-back
• Inquisitive, love to learn, embrace failure, and never give up
• Comfortable working in an open office environment while staying focused

What you'll love about us:

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We understand the value of health, relaxation, spending time with friends and family, and traveling the world and offer flexible paid time off for all full-time employees. This includes over 20 paid company holidays, year-round "Flexible Fridays" and unlimited vacation, sick, and wellness days.
• We understand the importance of communication and offer a monthly phone stipend for all full-time employees.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement to all full-time employees.

What you'll bring:

• 5+ years of omni-channel fulfillment experience
• Experience scaling and optimizing physical distribution center operations
• Experience working with 3PL fulfillment organizations
• Demonstrated success building and managing KPIs and SLAs
• Strong systems fluency (WMS, ERP, EDI, BI tools)

Bombas is committed to delivering competitive and equitable pay for our employees.

Each component of the Bombas total rewards package, including benefits and pay, is aimed at contributing to an environment where team members have resources to manage their lives and are enabled to focus on doing their best work.

The pay range for this position at the start of employment is expected to be between $120,000 and $135,000/year . However, the base pay offered may vary depending on multiple factors, including job-related knowledge, skills, experience, market factors, and business need.

The Bombas total rewards package offered for this position may also include other elements, such as annual bonus and equity target award opportunities as well as medical, financial, and well-being benefits. Additional details of these benefits will be provided if a candidate receives an offer of employment.

If hired, the position is "at-will" and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.

If you require reasonable accommodation in completing this application, interviewing, completing any employment testing, or otherwise participating in this hiring process, please direct your inquiries to View email address on click.appcast.io Only requests related to accommodations will be responded to.