IT Service Desk Agent

Grow Your Career in IT SupportWe're looking for a customer-focused Service Desk Agent to be the first point of contact for users needing technical support. If you enjoy solving problems, helping people, and working in a fast-paced environment, this is a great opportunity to build or grow your IT career.?? IT Service Desk AgentRole DetailsLocation: Columbus, Ohio12-Month Contract (Temp-to-Perm Opportunity)$24/hourWhat You'll DoAct as the first line of support for technical issues via phone, chat, or in personTroubleshoot hardware, software, and system issues with a focus on quick resolutionDocument and track incidents in a ticketing systemCommunicate clearly with users and escalate complex issues when neededWhat You Bring2-5 years of experience in IT support or a technical environment (preferred)Strong customer service and communication skillsBasic understanding of hardware, software, and system troubleshootingAbility to multi-task and stay organized in a fast-paced setting Additional InfoMay require evenings, weekends, or holiday shiftsOpportunity to work in a 24/7 support environmentWhy This Role?Potential to convert to a full-time permanent employeeGain hands-on experience with enterprise-level technologyBuild both technical and customer-facing skillsJoin a team focused on high-quality support and continuous improvementMust be authorized to work in the United StatesRussell Tobin offers eligible employees comprehensive medical, dental, and vision coverage, a 401(k) retirement savings plan, life and disability insurance options, pet insurance, employee discounts, and access to an employee assistance program, identity theft protection, and legal support.