Care Coordinator - Behavioral Health

Duties And Responsibilities The Behavioral Health Care Coordinator serves as a key member of the Behavioral Health team, working closely with the Behavioral Health Director, clinicians, medical providers, support staff, and patients to ensure timely access to care and a positive patient experience. This position is responsible for coordinating behavioral health referrals, scheduling appointments, maintaining accurate patient records, verifying insurance eligibility, supporting patient engagement, and serving as a primary point of contact for patients seeking behavioral health services. The Behavioral Health Care Coordinator plays an important role in supporting integrated care and ensuring efficient department operations. Essential Functions Promote timely access to behavioral health services for new and existing patients. Coordinate and schedule initial and follow-up appointments for behavioral health services, including in-person and telehealth visits. Manage and process behavioral health referrals received through the Electronic Health Record (EHR) system. Assist clinicians with appointment coordination and patient follow-up activities as appropriate. Maintain and manage patient waitlists to optimize appointment availability. Conduct appointment reminder calls and patient outreach as needed. Troubleshoot scheduling and access issues to support continuity of care. Register patients and verify demographic, insurance, and eligibility information within the EHR system. Ensure appointments are accurately scheduled and documented, including visit types and required patient information. Document all patient outreach, contacts, and scheduling activities in accordance with organizational standards. Track and maintain productivity and operational reports as assigned. Maintain strict confidentiality and comply with HIPAA regulations and organizational policies. Serve as the primary point of contact for behavioral health patients regarding scheduling and appointment inquiries. Serve as a liaison between behavioral health clinicians, patients, and the call center to facilitate efficient communication and coordination. Maintain consistent communication with behavioral health providers regarding scheduling needs and patient access. Participate in departmental meetings, quality improvement initiatives, and other team activities. Perform other duties and special projects as assigned. #J-18808-Ljbffr Via Care Community Health Center