Sr Business Partner - Sales Learning

Job Description

Build your best future with the Johnson Controls team  

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer:  

• Paid vacation/holidays/sick time 
• Comprehensive benefits package including 401K, medical, dental, and vision care 
• On the job/cross training opportunities 
• Encouraging and collaborative team environment 
• Dedication to safety through our Zero Harm policy 

Are you an expert in technical sales or sales management and ready for something a little different? Would you enjoy passing your knowledge along to the next generation of talent? This role may be for you!

What you will do

The Senior Business Partner - Sales Learning for Fire domain leads the delivery, design and execution of successful training solutions that are aligned with the specific needs of the JCI’s newly hired and tenured sales team members.

Working alongside the key partners, the Senior Business Partner - Sales Learning meets the training needs, shapes curriculum solutions, and collaborates in the design of detailed training modules to meet overall program goals.  This role will program manage end-to-end solutions, measuring program effectiveness and driving continuous improvement.  Requirements include consultative skills, strong business acumen, Sales experience, project management skills, facilitation experience with developing blended learning solutions and the ability to operate in a fast-paced environment.

This role will be critical in the skill building of selling, solution, and building of customer relationships for the Sales organization.  It includes analyzing assessments and reports to provide feedback to leadership.  The person in this role will build a continuum of learning and skill building for the Sales organization, and support field technical training needs as required.

How you will do it

Business Partner, Consulting and Training Development:

• Builds strong relationships with key stakeholders within each of the stakeholder departments, including Management and Subject Matter Experts (SMEs).
• Identify, assess, and analyze business requirements and training gaps to design effective learning solutions
• Build and monitor training roadmap for specific roles with area of focus
• Design training programs for new hire and tenured employees within roles, leveraging content with the peer Sales, Sales Trainers, along with partnering with the global team members.
• Apply the JCI learning design approach to provide blended learning solutions for the learners that can be easily updated and repurposed to stay current with product, sales tools and process changes
• Lead the update and continuous development of sales learning curriculum and learning journeys

Program Management & Training Delivery

• Project manage the training programs end-to-end while interfacing with internal and external partners to achieve program objectives
• Delivers learning sessions, which may include live classroom sessions and web-based learning sessions (synchronous or asynchronous). Flexes instruction and facilitation style and approach to fit the needs of the audience, the content, and the technology.
• Facilitates learning of materials, processes, systems that have advanced level content and/or facilitate learning in multiple areas of expertise.
• Develops subject matter expertise in new sales methodologies, technology, products, or processes and be the subject matter expert in the development of learning materials for these new areas using the Learning & Development Process.
• Arranges for an appropriate learning environment for the presentation of material, which may include room arrangement, audiovisual equipment, technical equipment, web access, handouts, etc.
• Evaluate existing programs for effectiveness, and redesign solutions when necessary; leverage a variety of measurement and evaluation techniques to obtain and use data to drive your learning curriculum impact
• Measures results of sales training using appropriate methods for determining participant reaction, amount of learning, and ability to demonstrate new skills in the classroom setting.
• Reports results of measurements and evaluations to appropriate Program Leaders, Learning and Development Managers. Develops and presents recommendations for continuous improvements to sales and business training.
• Evaluates the on-the-job effectiveness of former class participants as appropriate.
• Provides constructive feedback to learners on their understanding of new materials and their performance in the classroom.
• Turn in and maintain records, prepare reports and correspondence as required.
• Continuously updates and improves delivery and coaching skills including the use of new technologies for sharing knowledge and building skills.
• Hold learner interviews, focus groups, needs analyses and develop personas to identify and address learning needs.

Learning and Development Team Member

• Collaborate with and support a strong global team environment.
• Leverage innovative learning technologies and platforms to deploy learning, including the Johnson Controls Learning Hub, LMS (Learning Management System), and uLearn
• Maintain current knowledge of trends and issues in learning design, training, and technical field operations acting as a thought leader and finding ways to iterate on your solutions.
• Work very closely with team members to collaborate on design and development. Need your ability to flex on time, as we have a global team

What are we looking for?    

• Educated – Holds a Bachelor’s Degree in Business, Instructional Design, Education, Adult Learning, Engineering, or related learning or technical discipline. A Master’s degree in related field is preferred.
• Experience: 5-7 years in Sales Training, Leadership Training, Sales Engineering and/or Sales Enablement role. Previous Sales and Operations training experience preferred. Experience working with general and electrical contractors. 4+ years in Training Development and Delivery
• Fire Domain Experience: Direct experience in Fire Installation sales, fire alarm/suppression system sales, or construction sales is required. Candidates must demonstrate a working knowledge of fire protection project lifecycles, including design, bid, and installation phases.
• Construction Sales Acumen: Proven experience selling into or managing relationships within the construction sales environment - including work with general contractors, mechanical contractors, or electrical contractors on fire and life safety projects - is required.
• Innovative – Thinks outside the box, is creative and forward thinking; constantly looking forward at new technologies or ideas.
• Flexible – Very comfortable with grey areas; can adapt and change to meet business needs.
• Detailed – Realizes the importance of details in leading to impactful outcomes.
• Collaborative – Builds true partnerships with other learning designers, program managers, and business partners.
• Ambitious – Willing to assume authority, take risks, and set clear goals for career development.
• Professional – Has personal ethics, does quality work and has a positive attitude.
• Articulate – Your writing and communication skills must be strong.
• Technical Knowledge: JCI’s portfolio of products is complex, so we need someone who is quick to grasp how building environments are created and business lines organized.  Knowledge of Fire domain’s products, equipment and related technologies, products and market will be prioritized.
• Travel: Ability to travel up to 50%

HIRING SALARY RANGE: $100,000 - $130,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at -us

NOTE: This is a virtual/remote position considering candidates who reside within the Eastern and Central time zones of the United States.