Bakery Manager

Bakery Manager Position Summary

Nothing Bundt Cakes is looking for a Bakery Manager with a warm, outgoing personality, solid organizational skills, tireless work ethic, and hunger for learning to keep our great momentum going! The Bakery Manager will initially work in each department, developing a level of understanding of the department and proficiency in the skills required in those departments. The individual will progress to working alongside our existing Bakery Manager, Area Operations Manager, and/or owners to learn the management and leadership side of the business. Finally, the Bakery Manager will manage shifts unaided. This is a special opportunity for the right individual and could open many doors for additional opportunities as our business grows. The Bakery Manager will earn a salary between $45,000 - $50,000 per year to start, depending on their experience, drive, ability to learn quickly, and desire to improve. Additional compensation and other benefits are available, including paid vacation, monthly performance bonuses, mileage reimbursement, and other perks. Medical, dental, and vision benefits are available after a short period. The Bakery Manager will learn to develop and maintain an environment where there is a strong commitment to Making Genuine Connections while focusing on providing the best service and highest-quality products to our guests. Our Bakery Manager has the Spirit of a Champion, taking 100% accountability for the things they can control, making zero excuses. This individual also has a Servant's Heart and goes out of their way for others with a 'whatever it takes' attitude. Our Bakery Manager will learn to coach a team and manage a schedule of 15-25 employees and ensure smooth and efficient operations in both the back and front of house. Our Bakery Manager will learn to oversee the baking, frosting, utility, crafting, and guest service departments, among other duties, ordering ingredients and supplies weekly, spearheading marketing and event efforts, and greeting the world with a bright, friendly smile. Our Bakery Manager does their part to make the world a warmer, more joyful place, one human interaction at a time.

Key Responsibilities

· Accountability: Full responsibility for developing and maintaining a friendly work environment with a strong commitment to Making Genuine Connections, focusing on providing the best service and highest-quality products. Maintain accountability to set goals and demonstrate reliability.

· Communication: Ensure effective communication with team members, Area Managers, Owners, Vendors, and Guests. Be responsive via text and other platforms and share updates honestly during weekly Area Manager visits.

· Training and Development: Manage the onboarding and training process. Select the best trainers for new hires and develop future leaders. Provide continuous coaching and support to team members.

· Operations: Lead and manage a team of 15-25 employees, ensuring smooth and efficient operations in both front and back of house. Oversee baking, frosting, utility, crafting, and guest service departments. Maintain bakery cleanliness and manage inventory, ordering ingredients and supplies weekly.

· Guest Service: Ensure superior guest experience by minimizing wait times and delivering excellent service. Represent the bakery professionally and handle guest interactions with a positive attitude. Follow Guest Service Brand Standards and lead by example.

· Financial Performance: Manage the profitability of the bakery. Hit COGS and labor percentage goals while minimizing waste.

· Marketing and Events: Spearhead marketing efforts and coordinate events. Be aware of all promotions and offers.

· Reporting: Complete all required reports and trackers accurately, including schedules, sales reports, labor reports, etc.

· Independence: Manage the bakery independently without needing assistance for shift coverage. Develop solutions for bakery problems autonomously.

· Holiday/Event Execution: Manage high-volume days effectively. Stay calm under pressure and ensure adequate inventory and staffing during peak times.

· Flexibility: Be open to working any day/time the bakery may be short-staffed. Assist at other locations or travel for training/meetings as needed.

· Team Management: Coach the team effectively and lead by example. Make decisions about team fit and part ways with team members when necessary.

· Genuine Connections: Connect with the team and ensure they are receptive to your leadership. Foster a positive and collaborative team environment.

Additional Responsibilities

• Abide by all NBC policies and procedures • Abide by NBC's uniform policy • Uphold NBC's image and brand • Represent Nothing Bundt Cakes in a professional manner at all times • Adhere to NBC policies and provide ongoing feedback • Assist with deliveries and all marketing functions, including events • Balance and supervise sales transactions

Requirements (No baking or bakery experience required):

• Fits the Nothing Bundt Cakes Culture • An outgoing and friendly personality • Must work well in a team environment • Genuine care of others' needs • A passion for learning • A relentless pursuit of continuous improvement • Ability to Lead and Inspire team members • Ability to follow instructions and processes • Has total integrity • Takes initiative and solves problems • Has the ability to work well under pressure • Ability to shift between tasks while paying special attention to detail • Good understanding and utilization of time management • Must know how to prioritize and delegate • Must be goal-oriented and work with a sense of urgency • Must be okay with having a flexible schedule, with open availability Monday-Sunday • Must be able to work holidays • Ability to lift up to 50 pounds • Must be available to work a minimum of 45 hours per week • Must have reliable transportation