Field Service Engineer

Job Description

Job Description

All-Fill, Inc. designs, manufactures, and services high-end industrial packaging equipment for industries from food and agriculture to pharmaceutical and nutraceutical. We are seeking an experienced Field Service Engineer who will use our Exton, PA facility as their home base and travel domestically (minimum 50%) to customer sites to install, repair, and optimize All-Fill machinery. Candidates must be able to report to the Exton office daily when not traveling. This is not a remote position.Principal Responsibilities: Install, repair, maintain, and train customers on All-Fill equipmentDiagnose technical issues and implement solutionsCollaborate with engineering and quality teamsProgram components and run Factory Acceptance Tests (FATs)Produce detailed service reportsConduct on-site inspections and preventive maintenance to ensure equipment reliabilityAssist with commissioning and start-up of new machinesProvide technical guidance and troubleshooting to customer operatorsSupport spare parts identification, ordering, and inventory managementMaintain and update technical documentation, wiring diagrams, and manualsEnsure compliance with safety protocols and industry regulations during all service activitiesIdentify and communicate opportunities for machine upgrades or improvements to engineeringProvide remote support to customers when on-site presence isn't possibleTrain internal staff on new equipment features and updatesParticipate in continuous improvement initiatives for service processes and customer supportCompetencies:Allen Bradley/Rockwell Automation software experience (license provided)Integration experience preferred (hardware, software, controls)Strong mechanical and technical knowledge of industrial equipmentPhysically able to lift up to 75 lbs., climb ladders, and work long days on-siteWillingness to travel extensively from Exton, PA (minimum 50%)Certificates, Licenses, Registrations: Valid driver's license Work Environment:A Field Service Technician will be subject to many different work environments. They will be very familiar to All-Fill's manufacturing facility as that's where they will be based out of. They will also be exposed to our customers' facilities, environments, and products. These workplace environments and products include, but are not limited to, industrial sectors within the agricultural, pharmaceutical, nutraceutical, food, and other industries with packaging needs. Travel:50% travel is required for this position including some international travel from time to time. Education and Experience:HS Diploma/Associate's Degree in Engineering, Mechanical, or Electrical field + 10 years field service experience, ORBachelor's Degree in Engineering, Mechanical, or Electrical field + 5 years field service experienceEEO Statement:All-Fill and Auger Fabrications, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.