Customer Order Management Representative

Pay Range: $24.92hr - $29.92hr Job Overview: The Customer Order Management Representative is responsible for expediting customer orders by acting as a liaison in problem solving, research, and dispute resolution. The role applies business practices, product knowledge, and software tools to address customer requests and support daily operations. Requirements: High School Diploma. Responsibilities: Expedite orders by acting as a liaison in problem solving, research, and problem/dispute resolution. Demonstrate working knowledge of business practices and procedures. Demonstrate working knowledge of product and service features used in customer operations. Interpret and apply systems knowledge and tools to manage customer requests under supervision, resolving routine issues. Coordinate problem resolution with alternate sources. Offer customers alternatives based on available tools and information. Apply developed knowledge and skills to complete a variety of day-to-day activities within the functional area. Work with moderate supervision and guidance, maintaining accountability for individual results and team impact. Utilize multiple software systems effectively, including Excel, SAP, and PowerBI reporting systems. Maintain strong communication and organizational skills. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.