Service Desk Support Analyst - Contract - Onsite - Atlanta, GA

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Service Desk Support Analyst - Contract - Onsite - Atlanta, GA Atlanta, GA, US 16 days ago Requisition ID: 1696 Salary Range: $25.00 To $30.00 Hourly Location: Atlanta, GA Interview: Only Video Job Description: We are looking for an experienced Tier 2 IT Support Analyst to provide advanced technical support in a K–12 public school district environment. This role will support teachers, administrators, staff, students, and families by troubleshooting escalated technical issues and supporting district-wide technology systems. Key Responsibilities Provide Tier-2 support for escalated hardware, software, networking, classroom technology, and application issues Troubleshoot and resolve issues related to Microsoft 365, Google Workspace, Active Directory/Azure AD, SSO, endpoints, and conferencing tools Support Windows devices, printers, AV systems, instructional applications, and remote support environments Serve as an escalation point for Tier-1 support staff and assist with mentoring/junior team guidance Collaborate with infrastructure, networking, cybersecurity, and application teams on operational issues and projects Maintain accurate ticket documentation, troubleshooting procedures, and knowledgebase articles Participate in deployments, upgrades, operational improvements, and incident response activities Required Skills Strong troubleshooting and analytical problem-solving skills Experience with ITSM tools such as ServiceNow, Jira Service Management, Freshservice, or similar Knowledge of TCP/IP, DNS, DHCP, VPN, wireless connectivity, and endpoint management Hands-on experience with Active Directory, Azure AD/Entra ID, identity management, and SSO Strong communication and customer support skills with the ability to support technical and non-technical users Experience 5–10 years of experience in Help Desk, Desktop Support, Service Desk, or advanced technical support roles Experience in K–12, public sector, or large enterprise support environments preferred Experience supporting classroom technology and instructional systems is a plus #J-18808-Ljbffr