Customer Care Manager
Promachinnovation
- # Customer Care ManagerApplyremote type: Onsitelocations: Statham, GA, USAtime type: Full timeposted on: Posted Todayjob requisition id: JR101070Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. ***Do we have your attention?*** Keep reading. **Build Your Career as a Customer Care Manager in a Growing Company**At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.You’ll be challenged and rewarded. Make friends and have fun. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.***Do we have your attention?*** Keep reading.Zalkin Americas is seeking a talented Customer Care Manager to provide technical support to the service technician staff in providing excellent service to customers. This involves ensuring customers receive prompt/quality product support. The position reports to the Customer Service Manager. Responsibilities will include:**Who we are looking for:*** Prioritize, schedule, and execute work assignments to ensure all customers receive the best product support possible.* Provide daily support direct to customers by receiving and responding to customer inquiries, resolving customer problems, etc.* Handle customer problem resolution by coordinating with various functions including *engineering, manufacturing, sales, parts, purchasing, accounting, etc.** Work with Service Manager and service team to establish standards for service technicians and office support flows which ensure company’s customer service goals are achieved.* Work with customers to enhance ProMach aftermarket opportunities through establishing service opportunities, rebuild programs, training classes, maintenance contracts, and machine conversion/retrofits.* Conduct Lab testing and reporting for customers and complete internal testing as required.* Maintain machine punch-lists to minimize warranty cost and meet the Company’s objectives.* *Help oversee technician knowledge certifications on new technologies, or changes in technical application. Ensure technicians have proper resources to perform job and maintain PMMI certification as required.** Act as a technical resource for other departments.* Support customer issues/opportunities with travel as needed. Travel will typically not exceed 25%.* Validate service invoices for accuracy.* Review technical field reports and ensure report accurately details trips activity prior to publication.* Regular attendance and daily punctuality are necessary for performing the job.* Performs additional duties and assignments as directed by management.* 4+ years’ experience in customer service, field service, or engineering.* Packaging experience preferred.* Required knowledge of mechanical/electrical technical applications.* *Ability to read & understand complex engineering designs which includes wiring schematics.** Excellent verbal and written communication skills which includes presentation skills.* Required computer skills: Microsoft Word, Excel.* Good interpersonal skills and ability to successfully handle a multi- faceted role.* Good organizational skills.**What’s in it for you?**There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!**Pro Mach, Inc.**We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.**Zalkin**For more than 80 years, Zalkin has led the global bottling and capping industry with innovations, with efficiency, and with greater control over product quality. Zalkin produces custom-made, high-speed capping machines for beverages, foods, cosmetics, pharmaceuticals, chemicals, and beyond. As part of the ProMach Filling & Capping business line, Zalkin helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia.***Curious about life at ProMach?*** Follow us on LinkedIn, Twitter, and Instagram!More career opportunities to consider! **What’s in it for you?** There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! *Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.* ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#ZAM#INZAL **Pro Mach, Inc.** was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. *ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.* *We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.*
- J-18808-Ljbffr Promachinnovation
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Care Manager in New York, NY vacancy
- ...Covanta is seeking a Mgr, Customer Care to streamline and transform Client Services across all locations. You will ensure top-quality service delivery while managing a team of customer service personnel, establishing strategies for the department, and achieving revenue...SuggestedRemote work
Covanta
New York, NY8 hours ago - A leading customer care organization is seeking a leadership role to guide team leads and staff. This remote position in the U.S. requires strong management skills, a bachelor's degree in a business-related field, and at least 3 years of experience. Key responsibilities...SuggestedRemote job
- ProMach is seeking a Customer Care Manager to lead technical support for service technicians, ensuring prompt and high-quality product support across customers. The role reports to the Customer Service Manager and involves cross-functional collaboration with engineering...Suggested
$49.86k - $79.65k
Customer Care Section Manager The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond -...SuggestedWork experience placementRemote workFlexible hours$113.2k - $162.4k
...exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees... ...~7+ years of experience selling into large asset managers or other complex solution‑selling situations ~ Ability to sell...SuggestedFull timeMoody's Corporation
New York, NY10 days ago- ...Netflix is seeking a Director of Customer Service to oversee operations across Mexico, Peru, and Brazil. This role focuses on managing a high-performance team while developing scalable processes that enhance customer service. The ideal candidate has over 10 years of experience...Remote work
Netflix Inc
New York, NY4 days ago $150k - $250k
.... At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public... ...Crossix Analytics Products and Services, sharing best practices, managing ongoing client relationships, and working with a team to...Local areaFlexible hoursVeeva Systems
New York, NY12 hours ago- ...initiatives with clients and partners. This role is responsible for securing client commitment through our founding members program, managing RFPs and integration priorities, acquiring third-party content to fill data gaps, and driving the prioritization of internal...Worldwide
BNY
New York, NY14 days ago - ...A leading luxury goods company is seeking a Sr. Manager of Client Development to shape the client development strategy in the Private Sales Region. You will work closely with regional stakeholders to retain and grow top clients through valuable experiences. This role requires...
Moët Hennessy
New York, NY7 hours ago $191k - $242k
...navigation through the ever- evolving cryptocurrency landscape. Senior Manager, Global KYC and Client Onboarding Reports To: Global Chief... ...specific to KYC. Assist with completion of the KYC and customer onboarding related internal and regulatory reporting. Manage and...Local areaFalconX
New York, NY2 days ago$66.3k - $95k
...Job Description Manager, Client Finance Location: New York Hybrid Role Division/Department: Client Finance Reports to Position: Associate Director, Client Finance This position acts as the relationship and account manager for all components of the client...Horizon Media
New York, NY1 day ago$16 - $35 per hour
...oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor... ...during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Atlantic City, NJ12 hours ago$150k - $220k
...Traveling MEP Manager This is a Traveling MEP Manager role, the role will not be based in NYC. We're looking for people that are open to consider our travel opportunities in other parts of the country which could include Mid-Atlantic (MD & VA), PA, OH and TX. We offer...Permanent employmentContract workTemporary workFor subcontractorWork at officeFlexible hoursTurner Corporation
New York, NY1 day ago$4,853 per week
...Registered Nurse (RN) | Nurse Manager Location: New York, NY Agency: FlexCare Pay: $4,853 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position Position Details Profession...Full timeContract workLocal areaImmediate startShift workFlexCare
New York, NY12 hours ago$3,393 - $3,583 per week
...Registered Nurse (RN) | Nurse Manager Location: New York, NY Agency: Host Healthcare Pay: $3,393 to $3,583 per week Contract Duration: 14 Weeks Start Date: 7/6/2026 About the Position TravelNurseSource is working with Host Healthcare to find...Full timeContract workLocal areaImmediate startTravelNurseSource
New York, NY12 hours ago$3,819 per week
...Registered Nurse (RN) | Nurse Manager Location: New York, NY Agency: FlexCare Pay: $3,819 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position Position Details Profession...Full timeContract workImmediate startShift workFlexCare
New York, NY12 hours ago$4,601 per week
...Registered Nurse (RN) | Nurse Manager Location: New York City, NY Agency: Cynet Health Pay: $4,601 per week Shift Information... ...Title: Nurse Manager Profession: Nursing Specialty: Patient Care Service Duration: 13 weeks Shift: Day Hours per Shift: 8...Hourly payFull timeContract workMonday to FridayShift workTravelNurseSource
New York, NY8 hours ago$110k - $170k
...Senior Product Manager - Client Experience - Private Credit Location: Chicago, US New York, US ABOUT US As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to...Flexible hoursAlter Domus
New York, NY12 hours ago$4,853 per week
...Registered Nurse (RN) | Nurse Manager Location: New York, NY Agency: FlexCare Pay: $4,853 per week Shift Information:... ...clinicians and supporting them to provide the highest level of patient care possible. For clinicians, we open doors to rewarding...Full timeContract workLocal areaImmediate startShift workTravelNurseSource
New York, NY12 hours ago$3,393 - $3,583 per week
...Registered Nurse (RN) | Nurse Manager Location: New York, NY Agency: Host Healthcare Pay: $3,393 to $3,583 per week Contract Duration: 14 Weeks Start Date: 7/6/2026 About the Position Host Healthcare is an award-winning travel healthcare...Full timeContract workImmediate startHost Healthcare
New York, NY12 hours ago$3,000 per month
...Job Title: Multi-State Travel Sales Manager Type: Full-Time | 1099 Contractor Location: Multiple U.S. Spa Locations (Travel Required) Compensation: $3,000 Base + Tiered Commission (3%, 5%, 7%) Role Summary Travel to spa locations across the U.S., meet clients...Full timeFor contractorsRemote workDermaVe Spa
New York, NY2 days ago- ...About the Position We are looking to hire an experienced Travel Manager to lead our NYC travel team and evolve our US travel program.... ...excellence Reliable, courteous, and flexible team player with a great customer service attitude Comfortable dealing with ambiguity and...Local areaFlexible hoursAfternoon shiftEarly shift
Jane Street
New York, NY3 days ago $150k
...Senior Travel & Lifestyle Manager New York (In-office, with self-allocated remote days) On Target First-Year Earnings: $150,000 ($100k base + $50k OTE Bonus, with uncapped commissions) Meaningful early equity at our ground-floor valuation with 100x upside potential. At...Full timeWork at officeRemote workFlexible hoursAURORA
New York, NY2 days ago$3,902 per week
Registered Nurse (RN) | House Supervisor Location: New York, NY Agency: Infojini Healthcare Pay: $3,902 per week Shift Information: Days Contract Duration: 14 Weeks Start Date: 7/13/2026 About the Position RN - House Supervisor Requirements...Full timeContract workShift workInfojini Healthcare
New York, NY3 days ago$2,685 per week
...Registered Nurse (RN) | Case Manager Location: New York, NY Agency: Seven Healthcare Pay: $2,685 per week Shift Information... ...York, NY. The role focuses on delivering exceptional patient care in a home health setting, utilizing skills in EPIC or Netsmart,...Weekly payFull timeImmediate startMonday to FridayFlexible hoursShift workWeekend workDay shiftSeven Healthcare
New York, NY3 days ago$3,902 per week
...permanent career opportunity, Infojini Healthcare has the connections and expertise to match you with the right role. Every assignment is carefully tailored to align your skills, specialties, and career goals with the specific requirements of our client facilities. Allied...Daily paidPermanent employmentFull timeContract workTemporary workImmediate startFlexible hoursShift workTravelNurseSource
New York, NY3 days ago$57k - $95k
...Supervisor, Customer Care Provides leadership, direction, coaching and engages associates to consistently provide exceptional customer... ...Responsibilities Leads a team that provides customer service to manage inquiries or assistance required concerning merchandise,...Remote job- ...Client Success Manager As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market... ...communicate, and bring forward expansion recommendations from customer insights to sellers Act as a liaison between product management...
Fisglobal
New York, NY4 days ago $75k
...Become part of the excitement. As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the... ...Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. Volunteer with Community Time Off...Full timeTemporary workWork at officeLocal areaFlexible hoursNight shiftDormont Manufacturing Company
New York, NY1 day ago- ...About the role: The Client Success Manager (CSM) is responsible for driving client satisfaction... ...forward expansion recommendations from customer insights to sellers Act as a liaison... ...: In developing this job description care was taken to include all competencies...
FIS
New York, NY4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Manager. Be the first to apply!
Related searches
- customer care manager New York, NY
- contact centre manager New York, NY
- director of customer service New York, NY
- director of client services New York, NY
- senior director of client services New York, NY
- manager customer service New York, NY
- director client management New York, NY
- director client operations New York, NY
- customer project program manager New York, NY
- work from home customer New York, NY