Manager, Client Success

About Veho Veho's mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone. We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers. Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the 'extension of the brand' and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy's, Sephora, and more. To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities. About The Role The Client Success team is the client account P&L owner for Veho and the primary point of contact for the entire relationship. As a Client Success Manager at Veho, you will use your dynamic set of skills to build relationships with external clients and solve their delivery and returns challenges. This requires a high degree of business acumen, strategic thinking, problem-solving, understanding of operations, cross-functional partnership, and an entrepreneurial mindset. The Client Success Manager will create value for Veho's clients by delivering on our commitments and innovating new product or service offerings to meet their transportation needs. This person thrives on building excellent relationships with your clients while also identifying opportunities that will increase our book of business and top-line revenue opportunities. What you'll do Retain and grow revenue within your portfolio of accounts Manage strategic client relationships; ensure operational alignment, error management, and continuous improvement Own regular operational client cadence and relationships with your respective book of business Partner with the Veho Expansion team to develop a client expansion strategy that addresses our client's needs and grows the partnership Understand and drive insights into client business goals as well as anticipate future needs to deliver efficient solutions Help develop standard methodologies and process strategies in a high-growth, evolving business unit Drive planning sessions to ensure our clients can fully utilize Veho to meet their performance, delivery, and operational efficiency #J-18808-Ljbffr