Project Manager

Job Description

Job Description

Overview:  

The Operations Solution Engineer position performs coordination of the work and execution of all support functions for the Sales Department. This position is structured to fulfill the need for support of the outside sales team on sales opportunities, functions of establishing new customers, repeat and non-repeat work, and the emergency services and on call support functions for MEI. This position focuses on organizing and finding solutions utilizing all MEI services based on information supplied by the Sales force related to various customer needs. This position will propose solutions which will add to the revenue growth and ROI of MEI. The Operations Solution Engineer must ensure that all work is handled in a professional manner from estimation through execution of the job to completion, including back office invoicing and payroll.

Objectives:

Responsible for significant proposal development and the administrative functions of establishing new customers, repeat and non-repeat work, and emergency services. 

• Provide the development of information in such a format to provide ease into order entry: providing accurate and timely entering of orders from external and internal customers.
• Performs coordination of assigned projects and ongoing events for the Operations department. 
• Assists management with focus on coordinating the delivery of MEI’s service offerings, including: coordination of all information and documentation necessary to effectively and efficiently complete the work; communicating with customers, supervisors, service technicians and drivers; preparing necessary permits; development of estimates; quotes; waste profiles; manifests, coordinating logistical arrangements; and scheduling through the dispatch. 
• To support and oversee the on-call support activities and emergency services functions.
• Work with all customer contact personnel to ensure identification of all customer requirements on each job.
• Evaluate all options to execute each job considering MEI and outside factors to meet customer requirements.

Roles and responsibilities :

• Obtain outside costs where appropriate to adequately cost each job.
• Prepare quotes ensuring all anticipated costs are included and appropriate margins per company expectations.
• Follow all regulatory / safety policy requirements when quoting / executing all jobs.
• Consult with internal customers (Dispatch, Field Service, and Facility) to ensure all quotes are thorough and executable for each job.
• Oversee execution of each job, guiding dispatch, field service and consulting with the external customer as needed.
• Ensure all changes for each job are documented, approved, billed.
• Act as a liaison within MEI to ensure all areas serving the external customer are working toward the same outcome. (Sales, Customer Service, Dispatch, Field Service, Facility)
• Provide feedback to Sales regarding any customer issues / future needs.

Qualifications:

• Hazardous Waste Characterization and Profiling experience 
• Self-motivated, well organized and demonstrates an ability to influence others.
• Excellent organizational, communication, and teamwork skills along with the ability to work independently.
• Proficient computer skills in Excel, Word, and PowerPoint; Dynamics SL and Dynamics CRM are a plus.
• Excellent phone communication and interpersonal skills.
• Able to meet changing deadlines and special requests.
• Work well under minimal supervision and work well with a team.
• Customer Service Oriented.
• Attention to detail
• Credibility to lead change and passion for continuous improvement.
• Proficiency in communicating effectively both verbally and through written material.
• Ability to clearly communicate technical information to non-technical audiences.
• Demonstrated ability to effectively present to all levels of the organization·
• Comfortable with ambiguity; flexible and adaptable·
• Strong critical thinking and analytical skills·
• Driven and motivated to get results; takes initiative; follows through on deliverables.
• Exhibits confidence and the ability to lead teams and coach peers.
• High standard of personal and professional integrity.
• Ability to design, lead, development, and implement medium to complex programs and procedures.
• Capacity to understand and report on factors that influence the daily productivity and effectiveness of MEI’s delivery and service operations.
• Ability to guide, trains, and motivate assigned personnel.
• Excellent time management and organization skills. 
• Able to work under stressful work conditions and have good problem-solving ability. 
• Good multi-tasking ability 
• Ability to identify problems and provide good solutions for the same. 
• Have a flexible attitude 

  Education and Training: 

• Bachelor of Science degree is required, or ten (10) years Environmental Services industry experience is desired but will consider previous knowledge of a service industry, the waste industry or transportation business.