IT Support Specialist 1

Job Profile Position: IT Support Specialist 1 Job Family: IT Support Services Time Type: Full time Maximum Pay: $60,800.00 USD Annual (DOE) Application Deadline: Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications Associate's degree and at least one year of experience in the relevant field; or an equivalent combination of experience and training that demonstrates comparable knowledge, skills, and abilities. Job Description The Polytechnic School (TPS) in the Ira A. Fulton Schools of Engineering is seeking a motivated self‑starter to help strengthen our IT Team as an IT Support Specialist 1. This position administers services and provides technical support to faculty and staff of TPS, contributing to standardized IT operations, security practices, and asset lifecycle management. Key responsibilities include imaging computers, inventory management, facilitating move requests, configuring systems on Windows, macOS, and Linux devices, and supporting endpoint configuration management. The role also collaborates on a variety of technical and non‑technical projects that support operational excellence, compliance with ASU IT policies, and continuous service improvement. This role ensures secure, compliant, and standardized computing environments while supporting service delivery, reporting, and user education across TPS. Position Salary Range $48,600 – $60,800; DOE Essential Duties Provide technical support to faculty, staff, and student workers via phone, email, in person, and remote support tools. Troubleshoot and resolve hardware, software, operating system, and basic network issues using documented diagnostic procedures and established service standards. Install, configure, secure, maintain, and support computers, peripherals, audiovisual (AV) equipment, and operating systems in accordance with university IT policies and security best practices. Develop and maintain standard computer images with authorized and licensed software to ensure consistent, secure configurations. Assist with mitigation of security vulnerabilities by ensuring systems are patched, encrypted, and configured according to university standards (e.g., MFA, Bitlocker, FileVault). Receive, deploy, replace, and track computers and other IT hardware as part of the full asset lifecycle management process. Assist with inventory management, asset tagging, surplus/salvage processes, and documentation per ASU policies and audit requirements. Coordinate and support physical office moves for faculty and staff, including technology setup, AV support, and connectivity validation. Assist with annual space survey audits to ensure office and asset assignment accuracy. Support facilities‑related needs, including submitting facilities tickets, assisting with office access issues, and coordinating space and infrastructure‑related IT requirements. Track, document, and report service requests, equipment deployments, and recurring technical issues to support operational analysis and continuous improvement. Assist with implementing standardized processes and help train student workers, faculty, and staff on IT procedures, security awareness, and appropriate technology use. Maintain foundational awareness of emerging technologies, including AI tools and literacy considerations, and support responsible use within established guidelines. Collaborate with TPS IT staff on a variety of technical and administrative projects, exercising sound judgment and problem‑solving skills within an established scope of responsibility. Desired Qualifications CompTIA A+ certification or equivalent foundational IT certification. CompTIA Network+ certification or demonstrated knowledge of networking fundamentals. Experience managing daily IT support tickets and assisting with helpdesk operations, including tracking and reporting metrics. Strong written and verbal customer service and communication skills. Effective organizational skills with the ability to plan, prioritize, and manage multiple tasks with moderate autonomy. Experience installing, modifying, troubleshooting, and repairing computer hardware and software. Experience diagnosing and resolving hardware and software issues with increasing independence. Experience supporting common software applications (e.g., Microsoft Office, Zoom, Acrobat, Visual Studio). Basic knowledge of TCP/IP and network troubleshooting. Experience imaging and supporting Windows 10/11 and macOS operating systems. Familiarity with deployment and directory services tools such as SCCM, MDT, Active Directory, and Group Policy. Knowledge of standard security, encryption, and compliance practices (e.g., MFA support, Bitlocker, MBAM, FileVault). Experience supporting audio‑visual (A/V) systems in office or classroom environments is desirable. Working Environment Activities are performed primarily in an environmentally controlled office setting. Extended periods of sitting, standing, and walking. Frequent physical activity including bending, reaching, stooping, and lifting equipment weighing up to 50 pounds. Occasional work in cramped or enclosed spaces. Exposure to temperature variations when deploying equipment. Regular review of completed tasks to ensure accuracy, quality, and adherence to standards. Technology Environment Windows, macOS, and Linux operating systems. SCCM, JAMF, ServiceNow, Ansible, or similar enterprise tools. Active Directory, Group Policy, TCP/IP, Ethernet, and wireless networking. Audio/visual and video conferencing technologies. Enterprise email and collaboration platforms (e.g., Outlook, Microsoft 365, Gmail). Cloud‑based file storage solutions (e.g., OneDrive, Google Drive, Dropbox). Driving Requirement: Driving is not required for this position. Location: Campus: Polytechnic. Funding: No Federal Funding. Background Check Statement: ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. #J-18808-Ljbffr Arizona State University