Front Office Clerk

Benefits: Paid time off Served as a primary point of contact for clients, families, caregivers, employees, and community partners while supporting the daily administrative operations of a home care organization. Managed front-office operations, including answering multi-line phones, responding to emails, greeting visitors, and directing inquiries to the appropriate staff member. Provided professional, compassionate customer service to clients and families while addressing questions, concerns, and service needs. Coordinated caregiver and client schedules, including shift coverage, schedule changes, call-outs, and appointment updates. Assisted with employee recruitment, interviews, onboarding, orientation, and maintenance of personnel records. Maintained client and employee documentation while ensuring confidentiality and compliance with HIPAA and organizational policies. Assisted with new-client intake, collected required documentation, and communicated with families regarding services and administrative requirements. Maintained organized electronic and physical records, tracked required forms, and followed up on missing or incomplete documentation. Assisted management with payroll preparation, timesheet review, employee attendance, and scheduling records. Communicated regularly with caregivers, clients, families, healthcare professionals, and management to ensure continuity of services. Assisted with resolving scheduling conflicts, employee concerns, client complaints, and other day-to-day operational issues. Supported staff meetings, training activities, employee communications, and special projects. Assisted with community outreach, referral relationships, and distribution of information about available home care services. Maintained a welcoming, organized, and professional front-office environment while balancing multiple priorities in a fast-paced healthcare setting. Key Skills: Customer Service | Family Communication | Scheduling | Healthcare Administration | Employee Relations | Client Intake | Records Management | HIPAA Compliance | Problem-Solving | Multitasking | Community Outreach #J-18808-Ljbffr