Communications Technician II

Job Title: Senior Telecommunications Infrastructure Technician

Role Overview
We are seeking a highly skilled Communications Technician to maintain, troubleshoot, and optimize our enterprise-scale voice communications infrastructure. In this role, you will be responsible for the health of critical carrier circuits, voice gateways, and complex digital/analog circuitry across multiple locations. You will serve as a lead technical resource for diagnosing connectivity issues, coordinating with external carriers, and supporting end-users in a high-demand environment. The ideal candidate is a hands-on problem solver proficient with specialized test equipment and capable of making critical decisions to ensure uninterrupted system operations.

Key Responsibilities
• Network Diagnosis: Monitor and implement repairs for communications networks, equipment, and software. Troubleshoot carrier-related issues including digital/analog circuits and DMARCs.
• Carrier Liaison: Act as the primary point of contact for service providers; open and manage tickets for circuit repairs and provide carriers with onsite access to equipment closets.
• Infrastructure Maintenance: Install communications hardware to the board level and maintain detailed service activity logs, including parts usage and inventory tracking.
• Specialized System Support: Troubleshoot and resolve service issues within Unified Communications environments and call center technologies (e.g., agent consoles and call routing).
• Technical Troubleshooting: Utilize specialized tools such as multimeters, tone generators, time-domain reflectometers (TDR), and DS1/DS3 test equipment to isolate faults.
• Documentation & ITSM: Manage incident and service request tickets within a standard ITSM tool (e.g., ServiceNow), ensuring accurate history and technical details are captured.
• Mentorship: Guide and orient new technicians on system architecture and standard operating procedures to ensure team proficiency.

Qualifications & Requirements
• Education: Associate degree in Electronics, Telecommunications, or a related technical field.
• Professional Experience:
• Minimum of 3 years troubleshooting voice gateways, carrier circuits, and enterprise voice infrastructure.
• Experience in Academic or Healthcare environments is strongly preferred.
• Technical Mastery:
• Deep knowledge of digital/analog circuitry and data transmission techniques.
• Proficiency with hand tools and the ability to interpret complex technical drawings and schematics.
• Familiarity with Cisco Unified Communications (CUCM) or similar enterprise voice platforms.
• Soft Skills: Exceptional customer service and communication skills; ability to work independently in a multi-shift, multi-location environment.
• Logistics: Must possess a valid driver's license and be able to support a rotating shift schedule.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)


AllSTEM Representative Contact Info

Account Executive:


Nichols


Branch Phone:


View phone number on click.appcast.io


Location:


Ontario, CA