Operations Associate

Job Description

Job Description

About the Role:

Sing Sing Employees Federal Credit Union is looking for a motivated and detail-oriented Operations Associate to join our dedicated team in Briarcliff Manor, NY. This is a great opportunity to grow your career in financial services while making a real difference for our members. If you thrive in a collaborative environment and have a passion for helping people, we want to hear from you!

Responsibilities:

• Support day-to-day credit union operations to ensure efficient and accurate service delivery
• Process member transactions including deposits, withdrawals, and loan payments
• Promote credit union products and services based on member needs that transpire. Maintain current knowledge of all credit union’s services and policies.
• Counsel members on interest rates and cross-sell services offered at the credit union.
• Maintain and update member account records with a high degree of accuracy
• Assist with compliance, reporting, and internal auditing procedures
• Respond to member inquiries and resolve account issues in a timely and professional manner
• Collaborate with team members to streamline operational workflows and improve member experience
• Support back-office functions including data entry, document management, and reconciliation
• Performs Insufficient Funds decisioning, processing of ACH & check returns, compliance reporting, and closing of account procedures
• Monitors suspicious activity, OFAC and FinCen screening, as well as other fraudulent anomalies and must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Prepare accounts payable checks after receiving proper authorization.
• Journalize all necessary transactions and make sure everything is in balance.
• Set up, maintain, and close IRAs and CDs. Enter all required information and maintain accurate, up-to-date documentation that complies with State and Federal rules and regulations. Along with research, resolve any issues, discrepancies and/or problems pertaining to IRAs and CDs.
• Process, close, and disburse loans.
• Other duties as assigned.

Requirements:

• Prior experience in banking, credit unions, or financial services (preferred).
• Strong attention to detail and accuracy in handling financial transactions.
• Apply critical thinking while researching and resolving member and credit union issues.
• Excellent oral, written, analytical, and interpersonal communication skills.
• Ability to deal with complex problems involving multiple facets and variables.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite and basic financial software.
• Ability to handle confidential information with discretion and integrity.
• Strong organizational and multitasking abilities. 
• High school diploma or equivalent required; associate's or bachelor's degree a plus.
• 1 year minimum of loan processing/underwriting (required).
• 1 year minimum of ACH experience (required).
• Notary Public License Required.

About Us:

Sing Sing Employees Federal Credit Union is a trusted, member-focused financial institution proudly serving community. Our members choose us for our personalized service, competitive rates, and commitment to their financial well-being. We foster a supportive and inclusive workplace where employees are valued, empowered, and given the tools to succeed.