Customer Experience Office Manager

$50k - $55k

Floor Coverings International

Customer Experience Office Manager

We are hiring a Customer Experience Office Manager to be the central hub of our growing flooring business. This is a high-ownership role where you will manage customer communication, scheduling, office operations, and marketing support. You will often be the primary in-office team member while the sales team is in the field. This role is ideal for someone who enjoys variety, responsibility, and working independently in a fast-paced environment.

Respond to inbound calls and web leads and schedule appointments
Support customers from first contact through installation follow-up
Coordinate installation schedules and product orders
Maintain accurate records in Salesforce
Support marketing efforts including social media and local outreach
Assist with invoices, deposits, and basic accounting tasks in QuickBooks
Communicate with installers, vendors, and customers to keep projects on track

Minimum of 2 years of experience in an office management, customer service, or administrative role (required)
Strong communication and customer service skills
Highly organized and detail-oriented
Able to work independently with minimal supervision
Comfortable handling multiple priorities at once
Proactive and solution-oriented mindset
Tech-comfortable (Salesforce, QuickBooks, and PNC Portal experience a plus)
Interest in marketing or social media is a bonus

Key role in a fast-growing local business
Family-owned, supportive environment
Variety of work with real responsibility
Opportunity for long-term growth
Performance bonus opportunities
Work that directly impacts customers and company success

Compensation: $50,000.00 - $55,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!

Floor Coverings International

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Customer Experience Office Manager in Collegeville, PA vacancy

Customer Experience & Front-End Operations Manager
Goodwill Keystone Area seeks a Customer Service Manager in Phoenixville to enhance customer experiences and maximize sales through effective operations. The role involves overseeing merchandising, managing teams, and ensuring customer satisfaction. This position requires...
Suggested
Goodwill Keystone Area
Phoenixville, PA
22 hours ago
Office Manager/Executive Assistant
...Office Manager/Executive Assistant Great opportunity for a detail orientated individual with a minimum of 5+ years’ experience in construction administration, looking to grow with a 55-year-old vertically integrated construction company. The focus of this position is...
Suggested
Contract work
For subcontractor
Work at office
Cosurac Contractors
Skippack, PA
1 day ago
Guest Experience Specialist
$15 - $18.75 per hour
...Dormont Manufacturing Co is seeking a Customer Service Associate (CSA) to join its team in Chester County, Phoenixville. The CSA will be responsible for greeting customers, ensuring their needs are met, preparing food items, and operating cash registers. This role offers...
Suggested
Hourly pay
Flexible hours
Dormont Manufacturing Company
Phoenixville, PA
3 days ago
Administrative Coordinator
...maintains an efficient stock of office supplies. They also partner... ...Human Resources and Store Management on hiring, onboarding, team... ...prompt, friendly service to help customers make their selections.... ...equivalent. ~1-2 years of experience in retail store accounting,...
Suggested
Temporary work
Work at office
Immediate start
Flexible hours
Shift work
Night shift
Sprouts Farmers Market
Royersford, PA
2 days ago
Customer Experience Manager
Goodwill Keystone Area is seeking a Customer Service Manager to oversee front-end operations, maximizing customer experience and sales. Responsible for training and supporting staff, ensuring quality service delivery to customers and donors. The ideal candidate has retail...
Suggested
Goodwill Keystone Area
Berwyn, PA
1 day ago
Assistant Customer Experience Manager
Location Address 1050 East Philadelphia Avenue Job Description The Assistant Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned: Promotes excellent customer relations by instilling positive customer focused behavior...
Hourly pay
Local area
Weis Markets, Inc.
Gilbertsville, PA
3 days ago
Administrative Coordinator
Sprouts Farmers Market - - Responsibilities: Process payroll transmissions; Collect, verify, and distribute tills and change drawers; Prepare bank deposits and record all data for cash, checks, food stamps, WIC instruments, and charge vendor coupons; Maintain front end...
Sprouts Farmers Market
Royersford, PA
3 days ago
Senior Construction Office Manager & Executive Assistant
A construction company located in Skippack is seeking an Office Manager/Executive Assistant. The ideal candidate will have over 5 years of experience in construction administration, with excellent communication and organizational skills. Responsibilities include managing...
For contractors
Work at office
Cosurac Contractors
Skippack, PA
4 days ago
Partner Success Manager
...seeking an experienced Partner Success Manager to work with our internal team, external... ...Phoenixville, PA Salary Commensurate with experience. Responsibilities Build relationships... ...for the needs of existing and potential customers Recommend solutions and the best course...
Touchpoint K12
Phoenixville, PA
1 day ago
Membership Sales & Guest Experience Specialist
$13 - $15 per hour
...assist with membership sales and client engagement. Candidates should have sales and customer service skills, along with a passion for fitness and community. Responsibilities include managing lead generation, booking intro sessions, and participating in community events....
Hourly pay
Part time
StretchLab - Collegeville
Collegeville, PA
4 days ago
Director, Value Realization Office
...The Director, Value Realization Office (VRO) is accountable for ensuring CSL’s digital... ...Head of I&T Portfolio, Program and Project Management. Main Responsibilities and... ...program. Position Qualifications and Experience Requirements: Education: Bachelor of Science...
Temporary work
For contractors
Work at office
CSL Behring
King of Prussia, PA
-70
Office Administrator
$60 per hour
Administrative Professional We are working with a local utilities company in Schwenksville, PA looking for a motivated high-level administrative professional to join their team and support administration and operations. The ideal candidate will exhibit high standards...
Work at office
Local area
Randstad
Schwenksville, PA
1 day ago
Office administrator
$60k - $75k
...lead HR administration, recruitment, customer service, and order entry amongst a team... ...course). Skills Microsoft Office Office Management Office Support Account... ...Appointments Qualifications Years of experience: 3 years Experience level: Experienced...
Permanent employment
Temporary work
Work experience placement
Work at office
Local area
Shift work
Randstad
Schwenksville, PA
4 days ago
Office Clerk
$50 per hour
...Office Clerk Job Category: Operations Group Requisition Number: OFFIC01787 Posted... ...maintain the highest level of Front End customer service at all times. Essential Job... ...procedures. 16) Work with department managers on Front End observations. 17) Maintain...
Full time
Work at office
Immediate start
Shift work
Redner's Markets
Phoenixville, PA
4 days ago
Guest Experience Specialist
...role: THE ROLE: Guest Experience Specialists are world-class hospitality... ...means having the ability to regulate and manage your own emotions and understand the emotions... ...guests • Keep the energy high • Customize the experience • Make sure everyone...
Full time
Immediate start
Flexible hours
Shift work
Night shift
Weekend work
The Escape Game
King of Prussia, PA
4 days ago
Client Services Manager
...dedicated and dynamic Client Services Manager to join our case management team in... ...looking for someone with prior sales and customer service experience who is compassionate, caring, and... ...ensure client needs are met outside office hours. Develop strategies to enhance...
Work at office
Night shift
Personal Health Care
Phoenixville, PA
3 days ago
Guest Experience Specialist
...Dormont Manufacturing Co is seeking a Customer Service Associate (CSA) who embodies the values of Wawa by greeting and serving customers with a smile. In this role, you will prepare food items, operate the cash register, and ensure our stores are welcoming and well-stocked...
Dormont Manufacturing Company
King of Prussia, PA
3 days ago
Strategic Partner Success Manager
Touchpoint K12 is looking for an experienced Partner Success Manager to grow partnerships and ensure client success in a... ...based in Phoenixville, PA and requires at least 5 years of experience in SaaS customer success or partnership management. The ideal candidate will...
Touchpoint K12
Phoenixville, PA
2 days ago
Business Office Manager
$66k
...Business Office Manager At Genesis Healthcare, we are dedicated to improving the lives we... ...Manager to help resolve G/L variances; puts customer service first: ensures that residents... ...degree with a minimum of five years' experience in long term care billing and collection...
Full time
Temporary work
Work at office
Immediate start
Day shift
Powerback Rehab
Pottstown, PA
1 day ago
OFFICE MANAGER
...Office Manager Position Summary The Office Manager is responsible for supporting the daily administrative and operational functions... ...related functions as needed Qualifications Education & Experience High School Diploma with 5 years of related experience...
Work at office
Local area
Afternoon shift
Apis Services, Inc.
Norristown, PA
2 days ago
Office Manager
...Office Manager Oversee daily operations of medical office. Maintain on-site presence during business hours. Hire, train and supervise... ...High school diploma or GED equivalent ~2 years medical office experience preferred ~ Knowledge of computers and medical office...
Work at office
Local area
Aya Healthcare
Norristown, PA
1 day ago
Office Manager
...Office Manager (OM) I, II, III Support with general office needs, auditing, operations, and... ...that a Member's behavior is driven by experience, which may include trauma. Treat and... ...with professionalism and with a positive customer service approach, understanding that...
Full time
Work at office
Immediate start
Flexible hours
Project Transition
Conshohocken, PA
4 days ago
Office Manager
$18 - $22 per hour
...Office Manager We are Archadeck Outdoor Living, North America's leading designer and builder... ...with previous administrative support experience. As an Office Manager, you will serve as... ..., organizational skills, excellent customer service skills and the ability to follow...
Hourly pay
Work at office
Immediate start
Work from home
Flexible hours
Archadeck
Plymouth Meeting, PA
2 days ago
Office Manager
...Harleysville, PA Workplace Type: Office Employment Type: Salaried... ...Parkside Utility construction, as an Office Manager, you'll handle everything from contract... ...decisions without constant oversight. ~ Experience running payroll preferred. Why...
Contract work
Work at office
Dycom Industries Inc
Harleysville, PA
2 days ago
Front Office Coordinator
...Confirm patient appointments and manage the daily schedule to reduce no-shows... ...teams to ensure a smooth patient experience Maintain an organized front office environment Other duties as it... ...front office experience Excellent customer service and communication skills Detail...
Temporary work
Work at office
Cramer Dental
Blue Bell, PA
2 days ago
Assistant Business Office Manager
$21 - $24 per hour
...nursing center business excellence goals as an Assistant Business Office Manager where you will complete or assist in the oversight of census,... ...degree or equivalent is required. A minimum of two years' experience in long‑term care billing and collection experience is...
Temporary work
Work at office
Genesis Healthcare, Inc.
Pottstown, PA
2 days ago
Dental Front Office Coordinator
...application process. Dental Front Office Coordinator Full Time,... ...fostering exceptional patient experiences, top-notch employee and... ...for a motivated, resourceful, customer-driven individual to join our... ...duties and responsibilities per management. Required Skills/Abilities...
Full time
Work at office
Shift work
POTTSTOWN FAMILY & COSMETIC DENTISTRY, INC.
Pottstown, PA
2 days ago
Assistant Dental Office Manager
$22 - $25 per hour
## Assistant Dental Office ManagerApplylocations: Pottstown, Pennsylvaniatime type: Full timeposted on: Posted Todayjob requisition id... ...career. When you join our team as a **Assistant Dental Office Manager ,** which at Aspen Dental we call an Operations Lead, you will...
Full time
Work at office
Flexible hours
Night shift
ASPEN DENTAL GROUP, PC
Pottstown, PA
1 day ago
Assistant Dental Office Manager
$22 - $25 per hour
...competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Assistant Dental Office Manager , which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively...
Full time
Work at office
Flexible hours
Night shift
Aspen Dental
Pottstown, PA
1 day ago
Business Office Manager
$70k
...Associates have unique backgrounds and experiences. We hire the best, empower them to grow,... ...mentorships, and hands-on support from home office leadership provide a foundation for you... ...part of our Leadership Team that manages the day-to-day operations within the Business...
Full time
Work at office
Local area
Home office
Juniper Partners
Malvern, PA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Experience Office Manager. Be the first to apply!