Front Desk Receptionist / Patient Care Specialist

Overview We’re currently seeking a Full-Time Front Desk Receptionist/Patient Care Specialist to join our team. This role requires reliable transportation and a willingness to travel between our Waukesha, Brookfield, and Wauwatosa offices. Whether you’re starting your professional journey or looking to pivot into a more meaningful role, we provide everything you need to succeed—including paid training and a supportive, growth-minded environment. Why Join Bubon Orthodontics? True Work-Life Balance – No nights or weekends Comprehensive Training – We invest in your success from day one Supportive Team Culture – You’ll be surrounded by professionals who care Growth Opportunities – We promote from within and support career development Competitive Pay and Benefits – Including health benefits, paid time off, bonuses, and more Sign-On Bonus – A warm welcome to kick off your new career Uniform Allowance – Stay comfortable and professional on the job Main Job Tasks, Duties, and Responsibilities: Greet patients with professionalism and warmth Register new patients in accordance with office protocols Assist patients in completing necessary forms and documentation Verify, update, and accurately input patient information Maintain and manage patient records in compliance with privacy and security regulations Answer and manage incoming calls using a multi-line phone system Respond to patient inquiries and requests for information Schedule and confirm appointments according to office procedures Review daily appointment schedule Organize referrals to specialists as needed Collect and receipt payments at time of treatment Coordinate and arrange payment plans with patients Submit insurance claims and manage documentation Maintain a clean, professional, and welcoming reception area Qualifications Team player with a proactive and positive mindset Self-motivated with a strong desire to exceed patient expectations Excellent attention to detail Dependable and punctual with consistent performance Professional attitude and appearance every day Compassionate, confident, and energetic demeanor Basic understanding of computers and relevant software Knowledge of general administrative and clerical procedures Familiarity with dental terminology and insurance (preferred but not required) Comfortable with the physical aspect of orthodontic settings. While not a primary responsibility, you will receive hands-on cross training, including working closely inside a patient’s mouth to build familiarity with orthodontic procedures and terminology #J-18808-Ljbffr Bubon Orthodontics