Service Account Manager

Service Account ManagerBusiness Development & SalesGarden Grove, CA • Full-Time/RegularPosition SummaryWe are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Assigned accounts are generally larger and more complex.Position DetailsPrimarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new "existing building" "owner direct" customers.Primary goal is to sell new service maintenance agreements and truck-based service and project work.Proactively manages the service sales process to close sales, including prospecting, qualifying, customer's setup and procurement process, proposals, presentations, as well as handling questions and objections.Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a "One Southland" point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer's building solutions partner for all areas of locally provided service offerings.Mentors less-experienced Service Account Managers.QualificationsTwo-year relevant degree or equivalent training and experience, such as trade-level training or industry experience3+ years in direct relevant experienceStrong knowledge of service policies, procedures and capabilitiesStrong verbal and written communication, including presentation skillsStrong customer service skills and ability to develop customer relationshipsDemonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)Strong collaboration skills internally and externally, with strong problem-solving abilitiesFrequent travel to job sites within assigned regionStrong Microsoft Office skills, including Excel, Word and PowerPoint.Solid knowledge of CRMBenefits401(k) plan with 50% company match (no cap) and immediate 100% vestingMedical, dental, and vision insurance (100% paid for employee)Annual bonus program based upon performance, achievement, and company profitabilityTerm life, AD&D insurance, and voluntary life insuranceDisability income protection insurancePre-tax flexible spending plans (health and dependent care)Paid parental leavePaid holidays, vacation, and personal timeTraining/professional development opportunities and company-paid memberships for professional associations and licensesWellness benefitsAbout Southland IndustriesAs one of the nation's largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you're engaged, challenged, and valued, apply now to join our dynamic team.Pay: Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For California this ranges from $ 90,781.00 - $116,719.00 plus annual incentive, benefits, and retirement program as outlined above.Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.