Customer Sales Representative

Customer Sales Representative (Inbound Sales) – Plumbing Services

Full-Time | Remote | U.S. Hours | Evenings & Weekends Required

About the Role

At Pavago, one of our clients is hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing services and memberships.

This is a sales-focused customer service role. You'll build trust quickly, understand the customer's needs, overcome objections, schedule the right service, and confidently close the call.

If you're persuasive on the phone, comfortable with performance targets, and experienced in inbound sales or call-center environments, this could be a strong fit.

Inbound Sales & Booking

• Handle high-volume inbound customer calls
• Convert inquiries into booked plumbing appointments
• Target an 85%+ call-to-booking conversion rate
• Ask the right questions, understand customer needs, and recommend appropriate services
• Handle objections while maintaining a professional, customer-first experience

Membership Sales & Upselling

• Identify relevant upsell opportunities during customer conversations
• Promote and sell the Pipeline Club membership
• Target a 10%+ membership close rate
• Work toward 35+ memberships within your first 90 days

Scheduling & CRM

• Schedule service appointments accurately and efficiently
• Document calls, customer information, and outcomes in the CRM
• Follow established scripts, workflows, and call processes
• Maintain accurate records and follow-up information
• Experience with ServiceTitan is highly preferred

Customer Experience

• Handle escalations calmly and professionally
• Communicate clearly and confidently with customers
• Balance sales goals with excellent service
• Maintain strong call quality and customer satisfaction

What We're Looking For

• Proven experience in inbound sales, call-center sales, or customer service with sales/conversion targets
• Strong phone-based closing and conversion skills
• Excellent objection-handling and rapport-building ability
• Clear, professional spoken English
• Experience using CRM and call-management systems
• Comfortable working in a fast-paced, high-volume call environment
• Results-driven and comfortable being measured against clear KPIs
• Availability for U.S. hours, including evenings and weekends

Nice to Have

• Plumbing, HVAC, or home-services experience
• ServiceTitan experience
• Membership or subscription sales experience
• Experience upselling services over the phone

What Success Looks Like

• 85%+ call-to-booking conversion rate
• 10%+ membership close rate
• 35+ memberships sold within the first 90 days
• Accurate CRM documentation
• Strong customer satisfaction and call-quality scores
• Consistent achievement of sales and service targets

Why Join?

• Fully remote opportunity
• Clear and measurable performance goals
• Direct impact on bookings and revenue
• Structured sales processes and coaching
• Opportunity to strengthen your inbound closing skills
• Growth potential into Sales Leadership, Operations, or Customer Experience

Interview Process

1. Initial Application Review
2. Spark Hire Intro Video
3. Interview with Pavago Recruiter
4. Client Interview
5. Offer & Onboarding

What Happens After You Apply

Qualified candidates will receive a Spark Hire invitation to complete a short Intro Video. This allows us to learn more about your communication style, inbound sales experience, and ability to handle customer conversations.

Please check your inbox and spam/junk folder for the invitation.

Apply Now

If you're confident on the phone, know how to turn inbound inquiries into booked appointments, and can balance strong sales execution with excellent customer service, we'd love to hear from you.

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