Systems Administrator 2
Samprasoft
IT Support Specialist
PC and mobile hardware and software support for factory devices including corporate deployed IT assets at the Griffin facilities
Provide support for PC operating system and security patch updates/deployments
Diagnose hardware failures or vulnerabilities and replace failed part, replace PC or coordinator repairs with 3rd party vendor
Basic understanding of network infrastructure (switches, routers, cabling, architecture understanding)
Performing basic network and server equipment installation under the direction and support from Caterpillar’s infrastructure team
Assist with application/software related issues or vulnerabilities and/or coordinate with the software vendor for resolution as needed
Provide Root Cause Analysis on issues impacting computers on the factory floor or site-specific client/server solutions and make necessary corrections or make recommendations to the site on changes to improve/resolve impact
Assist with supporting Caterpillar developed applications including initial troubleshooting
Assist with ERP and other site-specific account administration as needed
Assist with non-standard account administration in Active Directory
Assist with other factory IT projects and initiatives as requested
Attending meetings with local business partners & corporate IT Collaborate with on-site IT team to provide status updates and determine next steps
Trouble shoot network infrastructure in a local facility
Work with a production supervisor or office worker to remediate a client/server technical issue
Vacancy posted 4 days ago
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