Employee Benefits Account Manager

A well-established, independent insurance agency in the Newnan area is seeking a client-focused, detail-oriented Employee Benefits Account Manager to join their team. This is a 100% service and account management role focused on handling the day-to-day administration, client implementation, and account servicing for group insurance clients (including group health, life, short-term, and long-term disability) as well as individual policies. This key role works in close partnership with agency producers to deliver high-touch service, streamline renewal processes, and resolve client inquiries. Key Responsibilities Client Account Servicing: Serve as the primary daily point of contact for employer groups and HR managers regarding billing inquiries, enrollment issues, and claim resolutions. Quoting & Proposal Development: Utilize carrier design websites and portal tools to gather quotes and construct comprehensive group benefit proposals for upcoming renewals and new clients. Implementation Support: Facilitate smooth client transitions when moving account coverage between carrier providers (e.g., Anthem, Aetna). Producer Support: Assist agency producers with background preparation, documentation, and operational backend setup ahead of client presentations. Policy Maintenance: Process open enrollment updates, mid-year plan additions/terminations, and maintain accurate internal database records. Qualifications & Experience Industry Experience: Minimum 2+ years of experience in employee benefits account management, CSR, or group carrier representative roles (e.g., Anthem, Aetna, or similar carriers). Licensing: Active Life & Health insurance license preferred (or willingness to obtain upon hire). Technical Proficiency: Strong proficiency with web-based carrier rating platforms, quoting portals, and general office applications. Role Focus: Dedicated client-service mindset with strong organization and communication skills; no sales cold-calling required. Work Schedule & Location Schedule: Standard office hours (Monday-Thursday 8:30 AM - 5:00 PM; Friday 8:30 AM - 4:00 PM). Work Arrangement: On-site in the Newnan office to facilitate client collaboration, with eligibility for 1 flexible remote day per week. Health: 100% employer-paid health insurance premium for employee coverage Additional Benefits: Employer-paid group long-term disability and basic group life insurance. Retirement Plan: 401(k) with a 5% direct employer profit-sharing contribution. Paid Time Off (PTO): Generous PTO package Culture: Supportive, family-oriented, independent working environment. #J-18808-Ljbffr