Merrimack Valley Endoscopy Center - Front Desk Coordinator

Front Desk Coordinator

Since 2001, Regent Surgical Health has been a leader in developing and managing successful surgery center partnerships between hospitals and physicians. We continually improve and evolve the ASC model based on changing market conditions to stay ahead of emerging trends. From this vantage point, our team has developed proprietary ASC ownership models that give both physicians and hospitals what they need to ensure long-term clinical and financial success.

Under the direction of the Business Office Manager the Front Desk Coordinator performs a variety of administrative tasks to arrange for the admission of patients to the surgery center.

Duties/Responsibilities:

• Answer and triage phone calls, greet and speak with patients and family members in a friendly and compassionate manner.
• Monitor the main entrance and serve as first point of contact for all visitors at the Center.
• Maintain daily visitor log.
• Prepare welcome packets and necessary documentation for next day cases.
• Provide welcome packets, and check-in patients including collecting and scanning of documents, verify and input patient data.
• Print estimate forms and obtain patient signature. Collect payment as needed or set up payment plans.
• Give appropriate instructions to patients and family members at the time of admission regarding expectations of the day.
• Appropriately record information in patient's medical record including the download of information from EHR/paper chart to EMR.
• Responsible for vendor credentialing and access of vendors to the Center.
• Maintain waiting area and the front desk area in a neat and orderly manner.
• Maintain confidentiality of Center and patient information at all times to ensure compliance.
• Perform other duties as assigned.

Education/Experience

Required:

• High school diploma or equivalent
• Proficient computer skills and office administrative experience
• BLS certification (as required by individual ASC policy)

Preferred:

• One year of front desk experience in a medical office or surgical center.