Customer Success Operations Manager, Customer Digital Products

Work Your Magic with Us!

Ready to explore, break barriers, and discover more? We know you've got big plans so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role

Help customers realize more value from the digital products shaping the future of Process Solutions. As Customer Success Operations Manager within the Customer Digital Products (CDP) organization, you will partner with senior customer success and commercial colleagues to strengthen customer engagement, support growth, and turn customer insight into measurable business impact. You will:

• Support go-to-market and commercial activities, including pipeline tracking, customer outreach preparation, and follow-up coordination.
• Help grow and retain the CDP customer base through direct and indirect customer engagement.
• Capture the Voice of Customer, value narratives, success rates, and Voice of Sales insights to enable evidence-based selling.
• Explore data to identify compelling stories, expand impact measurement, and own customer success dashboards.
• Improve and document operational workflows for commercial teams and the wider CDP organization.
• Lead customer success and value-realization projects assigned by CDP leadership.
• Coordinate internal communications and support external communications when needed.

Who You Are

Minimum Qualifications:

• Bachelor's degree in business management, marketing, engineering, biotechnology, or a related discipline.
• 3+ years of experience in a B2B environment, ideally spanning customer success, sales, product or business management, strategic planning, or commercial execution in a digital space.

Preferred Qualifications:

• Experience with opportunity tracking and CRM/SFDC.
• Strong communication, business acumen, organization, influencing, and project leadership skills.
• Comfort working with data, analytics tools, and cross-functional teams in a multicultural, matrix organization.
• A growth mindset and the ability to turn insight into action.
• Experience with digital-service business and go-to-market models is an advantage.

Pay Range for this position: $87,800 - $131,600

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!