PSC Coordinator

Summary
Responsible for coordinating and overseeing various aspects of patient registration processes of the patient service center.

Does this position require Patient Care?
No

Essential Functions
-Coordinate the day-to-day operations of the patient service center, ensuring smooth and efficient patient registration processes.
-Provide support, guidance, and training to registration staff to ensure compliance with hospital policies, procedures, and quality standards.
-Assist in staff training and provide feedback to performance evaluation.
-Interact with patients, assist with registration inquiries, resolve issues, and handle complex cases or escalated concerns to ensure exceptional customer service.
-Ensure accurate and complete patient information is gathered during the registration process.
-Maintain compliance with healthcare regulations, including HIPAA guidelines.
-Oversee insurance verification processes, ensuring accuracy and completeness of insurance details while assisting patients with insurance-related queries.
-Implement strategies to optimize workflow, reduce wait times, and improve the efficiency of registration processes.
-Collaborate with other departments such as billing, admissions, and clinical staff to streamline processes and ensure effective communication and patient care transitions.
-Generate reports on registration metrics, analyze data to identify trends, and recommend improvements in processes or staff training.

Education
Associate's Degree Healthcare Management required or Associate's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials

Experience
Hospital registration or admissions experience 2-3 years required

Knowledge, Skills and Abilities
- Understanding of healthcare regulations, patient privacy laws (HIPAA), insurance verification processes, and electronic health records (EHR) systems.
- Strong organizational and interpersonal skills to coordinate activities, manage staff, and collaborate effectively with various stakeholders.
- Exceptional customer service skills with a focus on patient satisfaction and problem-solving abilities in resolving service-related issues.
- Meticulous attention to detail in ensuring accurate and complete patient information and documentation.
- Excellent verbal and written communication skills to interact with patients, staff, and other healthcare professionals.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Required

Preferred

Job Industries

• Other