Solutions Architect

Role Description

We are seeking a technically skilled, customer-focused Solutions Architect to support the OnTrak sales and deployment process across an assigned territory. This role is ideal for an engineer or technical professional who enjoys working directly with customers, translating complex industrial environments into practical condition-monitoring solutions, and bridging the gap between sales and technical delivery.

• Partner with the Sales team as the technical subject-matter expert throughout the sales cycle, supporting discovery, demonstrations, and technical evaluations.
• Conduct on-site and remote customer visits to observe rotating equipment, review engineering documentation, and develop a Scope of Work for proposed solutions.
• Design and recommend condition-monitoring solutions, spanning hardware, software, and services, tailored to each customer's assets and operational needs.
• Develop business cases and proposals that quantify value through avoided downtime, safer inspections, energy savings, and improved reliability.
• Support proof-of-concept engagements, technical evaluations, and RFP/RFI responses in collaboration with the sales team.
• Document technical summaries, site-visit reports, and customer information accurately and promptly in the CRM.
• Provide product training and technical support to customers and internal teams.
• Collaborate with Delivery teams as well as Product and Engineering teams to relay customer feedback and support continuous improvement of UE Systems' offerings.
• Represent UE Systems at trade shows and industry events, providing technical expertise and supporting lead capture.

Qualifications

• Bachelor's degree in Mechanical, Electrical, or related Engineering field, or equivalent relevant experience.
• 3+ years of experience in an industrial, manufacturing, or asset-intensive environment.
• Strong mechanical/technical aptitude with rotating equipment and common industrial failure modes.
• Experience conducting technical discovery, site visits, or customer-facing consultations.
• Excellent written and verbal communication skills.
• Ability to travel as needed to support customer site visits (up to approximately 50%).

Requirements

• Experience with condition-monitoring technologies such as vibration analysis, ultrasound, infrared thermography, oil analysis, or motor testing.
• Ultrasound Level I/II, Vibration Analyst Category I/II, and/or comparable reliability certification.
• Prior experience in a pre-sales, solutions engineering, or field service capacity.
• Familiarity with CRM and project management software (Salesforce, HubSpot, or similar).
• OSHA 10-Hour or OSHA 30-Hour certification.

Benefits

• Dental, vision, and health insurance.
• Paid time off.
• Retirement contributions.
• Opportunity to join a family as we transform our business.
• Chance to be part of an exciting time in UE Systems history.